.sitewrapper > header {
    z-index: 580 !important;
}

.header_msp_container {
    position: absolute;
    top: 1rem;
    right: 4rem;
    width: 30%;
    height: 3rem;
    overflow-y: hidden;
    z-index: 5000;
    transition: 0.5s all cubic-bezier(.02, .01, .47, 1);
    background: transparent;
    border-radius: 5px;
}

.header_msp_container.container_visible {
    height: 400px;
    background: black;
    overflow-y: auto;
}

.header_msp_container h2 {
    font-size: 1.5em;
    color: white;
    display: inline-block;
    font-family: "Cabin Condensed", "Arial Narrow", sans-serif;
    line-height: 1.5em;
    cursor: pointer;
    transition: 0.5s all;
    position: relative;
    right: 0;
}

.header_msp_container_content {
    position: relative;
}

.header_msp_container.container_visible h2 {
    right: 50%;
    transform: translate(50%,0);
}

.header_msp_container_content ul {
    list-style: none outside;
    column-count: 2;
}

.header_msp_container_content ul li {
    box-sizing: border-box;
    padding: 0.5em;
    line-height: 1.25em;
    color: white;
    text-align: left;
    font-family: "Cabin Condensed", "Arial Narrow", sans-serif;
    border-bottom: 1px #aaa solid;
}

.header_msp_container_content ul li a {
    color: white;
    float: left;
}



.mc_hidden, .mcnoc_hidden {
    display: none;
}

._liftoff_ddb_ .swal-modal {
    width: 80%;
}

.ui-dialog-titlebar-close {
    text-indent: -9999px;
}

.callmanager .ui-dialog {
    z-index: 50000;
}

._liftoff_accounts_ #ui-datepicker-div {
    z-index: 100010 !important;
}

.mcnoc_dev_page .sitewrapper > header {
    background: #00009c !important;
}

#announcement_overlay {
    position: fixed;
    top: 0;
    left: 0;
    background: rgba(255, 255, 255, 0.8);
    width: 100%;
    height: 100%;
    z-index: 99999998;
}

#announcement_container {
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    width: 70%;
    height: 70%;
    z-index: 99999999;
    background: white;
    border: 3px black solid;
    padding: 2em;
    text-align: left;
    box-shadow: rgba(0, 0, 0, 0.6) 0 0 10px;
}

.announcement_post {
    max-height: 90%;
    overflow-y: auto;
}

.announcement_post h1 {
    font-size: 3em;
}

.announcement_post h2, .announcement_post h3, .announcement_post h4 {
    text-align: left;
}

.announcement_post ul, .announcement_post ol {
    list-style-position: outside;
    padding: 0.5em 0 0.5em 2em;
}

.announcement_post ol ol {
    list-style: lower-alpha;
}

.announcement_post ol p, .announcement_post ul p {
    padding: 0;
}

.announcement_post img {
    border: 1px black solid;
}

.announcement_post img.alignleft {
    margin: 0 2em 1em 0;
}

.announcement_post img.alignright {
    margin: 0 0 2em 1em;
}

.tipso_bubble {
    z-index: 100001 !important;
}

.tipso_bubble.small {
    line-height: 1.3em;
}

.acf-field.msp_list .acf-input {
    height: 100px;
    overflow-y: scroll;
}

.ucase {
    text-transform: uppercase;
}

.mcnoc_highlight {
    background: #ffffaa !important;
}

table.dataTable thead th {
    padding-left: 10px !important;
}

.nowrap {
    white-space: nowrap;
}

.swal-overlay, .swal-modal {
    z-index: 100006 !important;
}

.swal-modal.wide_modal {
    width: 80%;
}

.swal-modal.wide_modal p {
    padding: 0 0 1em 0;
}

.swal-modal.wide_modal table {
    width: 100%;
    border-collapse: collapse;
    table-layout: fixed;
}

.swal-modal.wide_modal table th, .swal-modal.wide_modal table td {
    border: 1px #aaa solid;
    text-align: center;
}

.swal-modal.swal_autosize {
    width: auto !important;
}
.swal-modal.swal_autosize ul { text-align: left; }

.liftoff_title {
    font-family: Montserrat, sans-serif;
    font-weight: 800;
    text-align: left;
    text-indent: 7px;
}

/*.liftoff_title i { position: absolute; right: -1.1em; top: -0.5em; }*/
.liftoff_messages {
    position: relative;
    top: 0.3em;
    float: right;
    color: #ddd;
}

.liftoff_messages.has_messages {
    animation: blinker 0.75s linear infinite;
}

@keyframes blinker {
    50% {
        color: #ff0000;
    }
}

.priority_high {
    display: block;
    width: 100%;
    height: 100%;
    text-align: center;
    background: #ff9928;
    font-weight: bold;
}

.priority_med {
    display: block;
    width: 100%;
    height: 100%;
    text-align: center;
    background: yellow;
    font-weight: bold;
}

.priority_low {
    display: block;
    width: 100%;
    height: 100%;
    text-align: center;
    background: #009c00;
    color: white;
    font-weight: bold;
}

.priority_crit {
    display: block;
    width: 100%;
    height: 100%;
    text-align: center;
    background: #c5293d;
    color: white;
    font-weight: bold;
}

.sla_critical {
    display: block;
    width: 100%;
    height: 100%;
    text-align: center;
    background: #c5293d;
    color: white;
    font-weight: bold;
}

.sla_medium {
    display: block;
    width: 100%;
    height: 100%;
    text-align: center;
    background: yellow;
    font-weight: bold;
}

.sla_normal {
    display: block;
    width: 100%;
    height: 100%;
    text-align: center;
}

.ad_sla i {
    color: black;
}

.sla_critical i {
    color: white;
}

.red_icon, .red_icon:hover {
    color: #c5293d;
}

.green_icon, .green_icon:hover {
    color: #009c00;
}

.orange_icon, .orange_icon:hover {
    color: #ff9928;
}

.purple_icon, .purple_icon:hover {
    color: #610ace;
}

.blue_icon, .blue_icon:hover {
    color: #3d29c5;
}

.grey_icon, .grey_icon:hover {
    color: #aaa;
}

.gold_icon, .gold_icon:hover {
    color: #e29705;
}

.fa-stack-1x.red_icon, .fa-stack-1x.orange_icon, .fa-stack-1x.green_icon, .fa-stack-1x.purple_icon {
    text-shadow: white 2px 2px 0, white 2px -2px 0, white -2px -2px 0, white -2px 2px 0;
    padding: 15px 0 0 15px;
}

.mc_notice, .mc_termination_notice {
    border: 2px #c5293d solid;
    background: #f7c1cb;
    color: #851f2a;
    text-align: center;
    padding: 1em 0;
    margin-bottom: 2em;
    border-radius: 8px;
    display: none;
}

.mc_termination_notice span {
    font-weight: bold;
}

.tipso_style {
    border-bottom: none !important;
}

.mcnoc_page > .sitewrapper > main {
    text-align: center;
    clear: both;
}

i.fas, i.fab, i.far, i.fad, i.fal, i.fa-solid, i.fa-brands, i.fa-regular, i.fa-light {
    margin-right: 0.5em;
}

i.fas.flipmargin, i.fab.flipmargin, i.far.flipmargin {
    margin-right: 0;
    margin-left: 0.5em;
}

.mcnoc_dialog, .mc_quickinfo_dialog, #mcnoc_frame, .mcnoc_sow_dialog {
    display: none;
}

.mcnoc_dialog, .ui-front {
    z-index: 100000 !important;
}

.mcnoc_sow_dialog {
    z-index: 100010 !important;
}

.mcnoc_overlay {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(255, 255, 255, 0.8);
    z-index: 99999;
}

.ui-widget-overlay {
    z-index: 49 !important;
}

.mcnoc_button, #gform_wrapper_9 input[type="button"], #gform_wrapper_9 input[type="submit"], .gform_save_link {
    color: black;
    border: 2px black solid;
    font-family: 'Poppins', 'Arial', sans-serif;
    font-weight: bold;
    background: white;
    text-transform: uppercase;
    padding: 0.25em 1em;
    position: relative;
    top: 0;
    box-shadow: #fff 0 5px 10px;
    transition: all 0.5s;
}

label + .mcnoc_button {
    top: 0.5rem;
}

.mcnoc_button svg {
    height: 25px;
    position: relative;
    top: 7px;
    left: -5px;
}

.mcnoc_button + .mcnoc_button { margin-left: 0.7rem; }

.matrix_button {
    background: #eee;
}

.mcnoc_button:hover, #gform_wrapper_9 input[type="button"]:hover, #gform_wrapper_9 input[type="submit"]:hover, .gform_save_link:hover, .mcnoc_button_fake_hover {
    color: white;
    background: black;
    box-shadow: rgba(0, 0, 0, 0.6) 0 5px 10px;
}

.mcnoc_button_small {
    font-size: 0.8em;
    padding: 0.25em;
}

.mcnoc_button_small i.fas, .mcnoc_button_small i.fab, .mcnoc_button_small i.far {
    padding-right: 0;
    margin: 0 0.25em;
}

button.mcnoc_button {
    margin-bottom: 1em;
    font-size: 1.1em;
}

.padtop {
    padding-top: 2em;
}

.login_form {
    margin: 4em auto;
    padding: 2em;
    width: 40%;
    border: 1px #eee solid;
}

.login_form h1 {
    text-transform: uppercase;
    font-size: 2em;
}

.login_form p {
    text-align: center;
}

.login_form p br {
    display: none;
}

.login_form label {
    display: inline-block;
    width: 25%;
    text-align: right;
    padding-right: 1em;
}

.login_form p input {
    display: inline-block;
    width: 40%;
    font-size: 1.2em;
    border: 1px #ddd solid;
    font-family: 'Poppins', 'Arial', sans-serif;
    font-weight: 300;
}

.liftoff_menu.red_menu {
    background: #ff7c7c;
    background: -moz-linear-gradient(top, #ff7c7c 0%, #ffffff 100%);
    background: -webkit-linear-gradient(top, #ff7c7c 0%, #ffffff 100%);
    background: linear-gradient(to bottom, #ff7c7c 0%, #ffffff 100%);
    filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#ff7c7c', endColorstr='#ffffff', GradientType=0);
}

/*.mcnoc_page main {*/
/*    display: flex;*/
/*    align-items: flex-start;*/
/*}*/

.liftoff_menu {
    display: inline-block;
    width: 15%;
    /*flex-basis: 15%;*/
    vertical-align: top;
    padding: 2em 0;
    text-align: left;
    position: relative;
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
}

.liftoff_menu h3 {
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
}

.liftoff_menu li {
    list-style: none outside;
}

.liftoff_menu li:last-child {
    margin-top: 1em;
}

.liftoff_menu li a {
    color: black;
    padding: 0.25em 1em;
}

.liftoff_menu li.currently_selected {
    background: #ddd;
}

.liftoff_menu.red_menu li.currently_selected {
    background: #ffdddd;
}

.liftoff_menu li a:hover {
    color: #C6293D;
}

.liftoff_content {
    overflow-x: hidden;
    min-height: 500px;
    display: inline-block;
    vertical-align: top;
    width: 80%;
    padding: 2em 0;
    margin-left: 2%;
    text-align: left;
    position: relative;
}

.liftoff_content > div {
    width: 98%;
    position: absolute;
    top: 2em;
}

.liftoff_content > div#list {
    left: 0;
    z-index: 100 !important;
}

.liftoff_content > div#detail, .liftoff_content > div#onboarding, .liftoff_content > div#add_ticket, .liftoff_content > div#template, .liftoff_content > div#log_view {
    left: 100%;
    z-index: 105 !important;
}

.liftoff_content .edit_msp_page, .liftoff_content .account_panels {
    left: 200%;
    z-index: 110 !important;
}

.liftoff_content > div#user_permissions, .liftoff_content > div#user_pods, .liftoff_content > div#user_skills, .liftoff_content > div#user_detail {
    left: 300%;
    z-index: 115 !important;
}

.liftoff_content.fullwidth {
    width: 95%;
    font-size: 0.9em;
    font-family: 'Cabin Condensed', sans-serif;
    text-align: center;
}

.dataTables_wrapper .dataTables_filter {
    padding-top: 0.755em;
}

#call_manager_report_wrapper, #activity_report_wrapper {
    margin: 2em 0;
}

#call_manager_report, #activity_report, #call_report_detail {
    font-family: 'Cabin Condensed', sans-serif;
}

#activity_report td { vertical-align: top !important; }

#call_manager_report td .smaller, #activity_report td .smaller {
    font-size: 0.8em;
    display: block;
    line-height: 1em;
}

#call_report_summary tbody tr:last-child td {
    font-weight: bold;
    background: #ddd;
}

#next_ticket_results thead tr th:first-child {
    padding-left: 0 !important;
}

#next_ticket_results th, #next_ticket_results td, #scheduled_ticket_results th, #scheduled_ticket_results td {
    text-align: left;
}

#next_ticket_results td.tighter {
    line-height: 1.1em;
}

.smaller {
    font-size: 0.8em;
}

#xnext_ticket_results_wrapper {
    overflow-y: auto;
    height: 280px;
}

#followUp_ticket_results thead tr th:first-child {
    padding-left: 0 !important;
}

#followUp_ticket_results th, #next_ticket_results td, #scheduled_ticket_results th, #scheduled_ticket_results td {
    text-align: left;
}

#followUp_ticket_results td.tighter {
    line-height: 1.1em;
}

#followUp_ticket_results td .smaller {
    font-size: 0.8em;
}

#xfollowUp_ticket_results_wrapper {
    overflow-y: auto;
    height: 280px;
}

#scheduled_ticket_results td i {
    font-size: 1.2em;
}

#scheduled_ticket_results td.tighter {
    line-height: 1.1em;
}

#scheduled_ticket_results td .smaller {
    font-size: 0.8em;
}

#xscheduled_ticket_results_wrapper {
    overflow-y: auto;
    height: 280px;
}

#scheduledToday_ticket_results td.tighter {
    line-height: 1.1em;
}

#scheduledToday_ticket_results td .smaller {
    font-size: 0.8em;
}

#scheduledToday_ticket_results td i {
    font-size: 1.2em;
}

#scheduledToday_ticket_results .overdue_high {
    background-color: red;
}

#scheduledToday_ticket_results .overdue_low {
    background-color: yellow;
}

#nextticket_header {
    padding-right: 1em;
}

#nextticket_header a {
    font-size: 0.5em;
    border: 1px #144084 solid;
    border-right: none;
    padding: 3px 7px;
}

#nextticket_header a:hover {
    background: #1b5acc;
    color: white;
}

#nextticket_header a:first-child {
    border-top-left-radius: 5px;
    border-bottom-left-radius: 5px;
}

#nextticket_header a:last-child {
    border-right: 1px #144084 solid;
    border-top-right-radius: 5px;
    border-bottom-right-radius: 5px;
}

.nextticket_selected {
    background: #144084 !important;
    color: white;
}

#ui-datepicker-div {
    z-index: 100007 !important;
}

.liftoff_menu:after {
    content: '';
    position: absolute;
    top: 0;
    right: -1.2em;
    width: 2px;
    height: 100%;
    background: #dddddd;
    background: -moz-linear-gradient(top, #dddddd 0%, #dddddd 65%, #ffffff 100%);
    background: -webkit-linear-gradient(top, #dddddd 0%, #dddddd 65%, #ffffff 100%);
    background: linear-gradient(to bottom, #dddddd 0%, #dddddd 65%, #ffffff 100%);
    filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#dddddd', endColorstr='#ffffff', GradientType=0);
}

.liftoff_content h2, .liftoff_content h3 {
    padding-bottom: 0;
}

.liftoff_content #list table, #business_hours table {
    width: 100%;
}

.liftoff_content #list table th, #business_hours table th {
    padding: 10px 0;
}

.liftoff_content #list table td, #business_hours table td {
    vertical-align: middle;
    cursor: pointer;
}

.liftoff_content #list table.msp_list tr.msp_inactive td {
    cursor: default !important;
}

.liftoff_content #list table td:first-child img {
    height: 24px;
    width: 24px;
}

.liftoff_content #list table td .loading {
    float: right;
    padding-right: 1em;
    display: none;
}

.liftoff_content p, .swal-content p {
    position: relative;
    padding: 1em 0 1em 3px;
}

.liftoff_content p input[type="text"],.liftoff_content p input[type="email"], .liftoff_content p input[type="password"], .liftoff_content p select, .liftoff_content p textarea {
    font-family: 'Poppins', Arial, sans-serif;
    background: transparent;
    position: relative;
    z-index: 5;
    border: 1px #888 solid;
}

.liftoff_content p input[type="text"][disabled], .liftoff_content p input[type="password"][disabled], .liftoff_content p select[disabled], .liftoff_content p select[disabled] option, .liftoff_content p textarea[disabled] {
    color: black;
    background: #eee;
}

.liftoff_content p input[type="text"],
.liftoff_content p input[type="email"],
.liftoff_content p input[type="password"] {
    padding: 0.25em;
    width: 97%;
}

.liftoff_content p select {
    padding: 0.25em 0;
    width: 75%;
}

.liftoff_content p.big_input input, .liftoff_content p.big_input select {
    font-size: 1.5em;
}

.liftoff_content p label, .swal-content p label {
    font-weight: bold;
    position: absolute;
    top: 50%;
    left: 0.5em;
    transform: translate(0, -50%);
    transition: all 0.5s;
}

.liftoff_content p label i {
    color: #C6293D;
    position: relative;
    top: -0.8em;
    font-size: 0.5em;
}

.liftoff_content p.full_input input[type="text"], .liftoff_content p.full_input input[type="email"], .liftoff_content p.full_input input[type="password"], .liftoff_content p.full_input select, .liftoff_content p textarea,
.swal-content p.full_input input[type="text"],.swal-content p.full_input input[type="email"],  .swal-content p.full_input input[type="password"], .swal-content p.full_input select, .swal-content p textarea {
    width: 94%;
}

.liftoff_content p textarea {
    height: 100px;
}

.liftoff_content p.full_input textarea {
    height: auto;
}

.liftoff_content .top_label label, .swal-content p label, #past_contact label {
    font-size: 0.7em;
    transform: none;
    top: -0.5em;
}

#past_contact label {
    font-weight: bold;
}

#past_contact {
    padding: 0.5em;
    margin-bottom: 1em;
    background: #ddddff;
}

#past_contact ul {
    list-style: disc outside;
    padding-left: 2em;
    margin-bottom: 0.5em;
}

#past_contact p {
    padding: 0 !important;
    font-size: 0.8em;
    line-height: 1.2em;
}

.liftoff_content .textcenter label {
    left: 50%;
    transform: translate(-50%, 0);
}
.swal-overlay .top_label label {
    font-size: 0.9rem;
    transform: none;
    top: 0;
    display: block;
    font-weight: bold;
    position: relative;
    left: 0;
}
 #addNoteDialog .top_label label, .top_label label {
    font-size: 0.9em;
    transform: none;
    top: -0.5em;
    display: block;
    font-weight: bold;
}

/*#addNoteDialog .top_label select, .mcnoc_dialog .top_label select, .mcnoc_dialog .top_label input[type="text"], .mcnoc_dialog .top_label textarea {*/
.top_label select, .top_label input[type="text"], .top_label textarea {
    width: 100%;
}

.mcnoc_dialog .top_label textarea {
    height: 250px;
}

.smalltext {
    font-size: 0.7em;
    font-family: 'Exo', Arial, sans-serif;
    font-weight: 400;
    line-height: 1.3em;
    padding-top: 1em;
    display: block;
}

.medtext {
    font-size: 0.85em;
    font-family: 'Poppins', Arial, sans-serif;
    font-weight: 400;
    line-height: 1.3em;
    padding-top: 1em;
    display: block;
}

.liftoff_content .new_call #contact_id option {
    background-color: white
}

.liftoff_content .new_call #contact_id option.vip, .select2-dropdown .vip {
    background-color: #D4AF37 !important;
}

.liftoff_content .new_call #contact_id option.approver, .select2-dropdown .approver {
    background-color: #e1aa3c !important;
}

.acct_term {
    background-color: #ffc1c1 !important;
    color: black !important;
}

.acct_onb {
    background-color: #c7efff !important;
    color: black !important;
}

.liftoff_content #matrices table, .liftoff_content .nonsync_worktypes_table {
    width: 100%;
    margin-top: 2em;
}

.msp_contact_table {
    width: 100%;
    border-collapse: collapse;
    margin-bottom: 2em;
}

.msp_contact_table th {
    border-bottom: 1px black solid;
    padding: 0.5em;
}

.msp_contact_table td {
    padding: 0.5em;
}

.msp_contact_table input {
    width: 100%;
    font-size: 1.2em;
}

.liftoff_content #matrices table td {
    width: 40%;
}

.liftoff_content #matrices table tr td:first-child, .liftoff_content #matrices table .default_col {
    width: 10%;
    text-align: center;
}

.liftoff_content #matrices select {
    padding: 0.25em 0;
    width: 75%;
    font-size: 1.1em;
    font-family: 'Poppins', Arial, sans-serif;
    background: transparent;
    position: relative;
    z-index: 5;
    border: 1px #888 solid;
}

.liftoff_content #matrices select.Halo {
    width: 50%;
}

.liftoff_content #matrices table tfoot tr td {
    text-align: center;
    padding: 1em 0;
}

.liftoff_content .half_input {
    display: inline-block;
    width: 47%;
    vertical-align: top;
    padding-right: 2%;
    position: relative;
}

.liftoff_content .third_input, .swal-content .third_input {
    display: inline-block;
    width: 30%;
    vertical-align: top;
    padding-right: 2%;
    position: relative;
}

.liftoff_content .quarter_input {
    display: inline-block;
    width: 22.4%;
    vertical-align: top;
    padding-right: 2%;
}

.liftoff_content .three_quarter_input {
    display: inline-block;
    width: 72.4%;
    vertical-align: top;
    padding-right: 2%;
}

.search_criteria {
    position: relative !important;
    top: 0 !important;
}

.liftoff_section_overlay {
    position: absolute;
    top: 0;
    left: 0;
    z-index: 100;
    width: 100%;
    height: 100%;
    background: rgba(255, 255, 255, 0.8);
    overflow: hidden;
}

.admin_act_as {
    padding: 1em;
    border: 2px #666 solid;
    text-align: center;
    margin: 3em auto;
    width: 70%;
    background: white;
    box-shadow: rgba(40, 40, 40, 0.4) 5px 5px 5px;
}

.admin_act_as p {
    padding: 0;
}

.admin_act_as p:last-child {
    padding: 1em 0;
}

.admin_act_as .admin_act_as_msp {
    font-size: 1.2em;
    font-weight: bold;
    text-transform: uppercase;
}

.liftoff_content .users {
    width: 95%;
}

.liftoff_content .users tfoot tr td {
    text-align: center;
    padding: 1em 0;
}

.liftoff_content .users input[type="text"], .liftoff_content .users input[type="password"] {
    font-family: 'Poppins', Arial, sans-serif;
    background: transparent;
    position: relative;
    z-index: 5;
    border: 1px #888 solid;
    background-image: none !important;
    padding: 0.25em;
    width: 95%;
}

.liftoff_content .users .mc_only i {
    margin-right: 0;
}

.liftoff_content .box {
    padding: 0.5em;
    border: 1px #aaa solid;
    text-align: center;
    margin-bottom: 1em;
}

.liftoff_content .box p {
    width: 80%;
    margin: 0 auto;
}

.liftoff_content .box label {
    font-size: 0.7em;
    transform: none;
    top: -0.5em;
}

.liftoff_content .box input, .liftoff_content .box select {
    width: 100% !important;
}

.liftoff_content .box .has_refresh_icon input, .liftoff_content .box .has_refresh_icon select {
    width: 90% !important;
    margin-right: 2%;
}

.liftoff_content .line {
    border-top: 1px #aaa solid;
    width: 80%;
    text-align: center;
    margin: 0.5em auto -0.5em !important;
    padding: 0 0 1em 0;
}

.liftoff_content .line span {
    padding: 0 1em;
    margin-top: -1.2em;
    display: inline-block;
    background: white;
    font-size: 0.7em;
}

.liftoff_content .small_select {
    width: 4em !important;
}

.liftoff_content .medium_select, .liftoff_content .medium_input {
    width: 15em !important;
}

.liftoff_content .large_select {
    width: 35em !important;
}

.liftoff_content .authorized_users {
    list-style: none outside;
    width: fit-content;
    margin: 0 auto 2em;
}

.liftoff_content .devices tbody tr {
    cursor: pointer;
}

.liftoff_content .devices tfoot tr td {
    border-top: 0;
    padding: 4px 10px;
    font-weight: bold;
}

.liftoff_content .devices tfoot tr:first-child td {
    border-top: 3px black solid;
    padding-top: 8px;
}

.liftoff_content .devices tfoot tr:last-child td {
    padding-bottom: 8px;
}

#date_container > span {
    display: block;
    position: relative;
    padding-bottom: 0.5em;
}

#date_container > span > span {
    display: inline-block;
    padding: 0.75em 0 0 0.3em;
}

.pending_termination_icon, .terminated_icon {
    display: none;
}

.pending_termination .pending_termination_icon, .terminated .terminated_icon {
    display: inline-block;
}

.terminated .account_column, .devices .terminated td {
    text-decoration: line-through;
    color: #aaa;
}

.accounts .terminated {
    display: none;
}

.devices .terminated td:last-child {
    text-decoration: none;
    color: black;
}

#matching_accounts tfoot td {
    text-align: center;
    padding: 2em 0;
}

.tipso_style {
    cursor: pointer !important;
}

.search_results {
    width: 100%;
}

#lookup_ticket .search_results {
    width: 100%;
}

.search_results > div:nth-child(odd) {
    background: #eee;
}

.search_result {
    width: 100%;
    position: relative;
    padding: 1%;
    line-height: 1.2em;
}

.search_result p {
    padding: 0;
}

.search_result .sr_icon {
    display: inline-block;
    width: 8%;
    vertical-align: middle;
    text-align: center;
    font-weight: bold;
    font-size: 0.8em;
    text-transform: uppercase;
}

.search_result .sr_icon i {
    padding-right: 0;
    margin-right: 0;
}

.search_result .sr_data, .search_result .sr_right {
    display: inline-block;
    width: 44%;
    vertical-align: top;
}

.search_result .sr_data .sr_msp_name {
    font-size: 0.8em;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.search_result .sr_data .sr_account_name {
    font-size: 1.3em;
    font-weight: bold;
    padding-bottom: 0.25em;
}

.search_result .sr_data .sr_alt_account_names {
    font-size: 1em;
    font-weight: bold;
    padding-bottom: 0.25em;
}

.search_result .sr_list {
    display: none;
    list-style: none outside;
}

.search_result .sr_device_list, .search_result .sr_contact_list {
    list-style: none outside;
}

.search_result .sr_list_header {
    cursor: pointer;
}

.search_result .sr_list_header i {
    transition: all 0.5s;
    transform: rotate(0deg);
}

.search_result .sr_list_open i {
    transform: rotate(90deg);
}

.search_result .sr_phone {
    display: inline-block;
    margin-right: 10px;
}

#mc_ticket_number, #msp_ticket_number {
    text-transform: uppercase;
}

.ticket_searching {
    background: url(../../images/loading.gif) 99% center no-repeat !important;
}

.ticket_search_result {
    padding: 1%;
}

.ticket_search_result #FullContent section.TicketNote {
    padding: 1em;
    border-bottom: 1px #AAAAAA solid
}

.ticket_search_result #FullContent section.TimeEntry {
    padding: 1em;
    border-bottom: 1px #AAAAAA solid
}

.ticket_search_result #FullContent section.TimeEntry section {
    padding: 0em;
}

.ticket_search_result #FullContent article {
    padding-left: 1em;
}

.ticket_status {
    float: right;
    text-transform: uppercase;
}

.ticket_number_and_title {
    font-size: 1.25em;
    width: 50%;
    font-weight: bold;
    padding: 0 0 1em 1.5em !important;
}

#lookup_ticket .ticket_number_and_title {
    width: 100%;
    clear: both;
}

.ticket_number_and_title img {
    position: absolute;
    left: 0;
    width: 25px;
}

.ticket_data {
    width: 100%;
    margin-bottom: 1em;
}

.ticket_data tr:first-child td {
    border-top: 1px #aaa solid;
}

.ticket_data tr td {
    width: 35%;
    padding: 0.5em 0;
    border-bottom: 1px #aaa solid;
}

.ticket_data tr td:first-child, .ticket_data tr td:nth-child(3) {
    width: 15%;
    font-weight: bold;
}

.ticket_status {
    background: black;
    color: white;
    font-weight: bold;
    padding: 0.25em 2em !important;
    margin-left: 1em;
    text-transform: uppercase;
    border-radius: 25px;
}

.ticket_status_1, .ticket_status_5, .ticket_status_17 {
    background: #009c00;
}

.ticket_status_7, .ticket_status_9, .ticket_status_12, .ticket_status_13, .ticket_status_18 {
    background: #ff9928;
}

.ticket_status_8, .ticket_status_14, .ticket_status_19 {
    background: #00cab7;
}

.ticket_status_10, .ticket_status_16 {
    background: #4444ff;
}

.ticket_status_11, .ticket_status_15, .ticket_status_20 {
    background: #ff0000;
}

.ticket_not_bridged {
    margin: 0 0 2em 2em;
    width: fit-content;
    padding: 0.25em 1em !important;
    background: #9c0000;
    color: white;
    text-transform: uppercase;
    border-radius: 25px;
    font-weight: bold;
}

.service_times {
    font-size: 0.8em;
    color: #666;
}

.add_ticket_icon {
    color: #4444ff;
    margin-left: 0.5em;
}

#msp_filter {
    width: 50%;
    margin-right: 1em;
    border: 2px #144084 solid;
    color: #144084;
    font-size: 1.1em;
    padding: 2px 5px;
    border-radius: 5px;
    margin-left: 0.5em;
}

.billing_sections {
    list-style: none outside;
    text-align: center;
    width: 50%;
    margin: 0 auto;
}

.billing_sections li {
    display: inline-block;
    width: 39%;
    margin: 0 5% 1em;
    vertical-align: top;
    text-align: center;
}

.billing_sections li p {
    padding: 0;
}

.billing_sections li p input {
    text-align: center;
    cursor: pointer;
}

.billing_sections li p select {
    width: 100%;
}

.billing_msp_list {
    width: 40%;
    margin: 0 auto;
    list-style: none outside;
    height: 170px;
    overflow-y: scroll;
}

.todo_list {
    width: 100%;
}

.todo_list tr td {
    vertical-align: top !important;
    border-bottom: 1px #aaa solid;
    padding: 0.5em 1em;
}

.todo_list tr th {
    text-align: left;
    border-bottom: 1px #aaa solid;
    padding: 0 1em !important;
}

.todo_list tr td p {
    padding: 0 0 0.5em;
}

.todo_list tr td p.response {
    font-weight: bold;
    font-style: italic;
    padding-bottom: 0;
}

.todo_list tr:nth-child(even) td {
    background: #e0e0e0;
}

#extra_per_incident_settings {
    padding-left: 4em;
    display: none;
}

.bridge_modifiers span {
    padding-left: 4em;
}

.half_day_explanation {
    background: #ddd;
    font-size: 0.8em;
    padding: 0.5em 1em;
    text-align: center;
    line-height: 1em;
    margin-bottom: 1em;
}

.half_width {
    display: inline-block;
    vertical-align: top;
    width: 100%;
}

.fullwidth .half_width {
    width: 46%;
    margin: 0 0.5%;
}

#mc_filter_dialog p {
    padding: 1em 0;
}

#mc_filter_dialog label {
    display: inline-block;
    width: 30%;
}

#mc_schedule_dialog p {
    padding: 1em 0;
}

#mc_schedule_dialog label {
    display: inline-block;
    width: 30%;
}

#mc_quicksearch_dialog p {
    padding: 1em 0;
}

#mc_quicksearch_dialog label {
    display: inline-block;
    width: 30%;
}

.dataTables_empty {
    text-align: center !important;
}

.report_recipients {
    list-style: none outside;
    column-count: 3;
    -moz-column-count: 3;
    -webkit-column-count: 3;
}

.ticket_schedule_icon {
    float: right;
    padding: 1em 0 0 !important;
    margin-right: -1em;
    z-index: 100;
}

.ticket_escalate_icon {
    float: right;
    padding: 1em 0 0 !important;
    z-index: 100;
}

.note_create_icon {
    float: right;
    padding: 1em 0 0 !important;
    z-index: 100;
}

#scheduled_ticket_results .overdue_high {
    background-color: red;
}

#scheduled_ticket_results .overdue_low {
    background-color: yellow;
}

#mc_escalate_dialog, .mcnoc_sow_dialog {
    position: fixed;
    left: 50%;
    top: 50%;
    width: 80%;
    height: 80%;
    transform: translate(-50%, -50%);
    border: 5px black solid;
    background: white;
    z-index: 100001;
    overflow-y: auto;
}

.callmanager #mc_escalate_dialog {
    z-index: 50001;
}

#mc_escalate_overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(255, 255, 255, 0.8);
    z-index: 100;
}

.callmanager #mc_escalate_overlay {
    z-index: 50000;
}

#phone_system_quickcodes {
    width: 100%;
    margin: 0 auto;
}

#phone_system_quickcodes tr th {
    width: 20%;
}

#phone_system_quickcodes tr th:first-child {
    width: 5%;
}

#phone_system_quickcodes tr th:nth-child(2) {
    width: 15%;
}

#phone_system_quickcodes .phone_code {
    width: 83%;
}

#phone_system_quickcodes td select {
    width: 97%;
}

#phone_system_quickcodes tfoot td {
    padding: 1em 0 2em;
    text-align: center;
}

#mc_escalate_dialog > p, #mc_escalate_dialog > div {
    width: 70%;
    margin: 0 auto;
}

#mc_escalate_dialog label {
    display: inline-block;
    width: 30%;
    text-align: left;
    vertical-align: top;
}

#mc_escalate_dialog > p > span {
    width: 65%;
    display: inline-block;
    vertical-align: top;
}

#mc_escalate_dialog #escalation_procedures {
    width: 65%;
    height: 200px;
    overflow-y: auto;
    display: inline-block;
    vertical-align: top;
    list-style: none outside;
    margin-bottom: 2em;
}

#mc_escalate_dialog #escalation_procedures li.selected_procedure {
    background: #ffffdd;
}

#mc_escalate_dialog #escalation_procedures li {
    font-size: 0.8em;
    cursor: pointer;
    border-bottom: 1px #aaa solid;
    line-height: 1.4em;
    padding: 0.5em 0;
}

#mc_escalate_dialog #escalation_procedures li:last-child {
    border-bottom: none;
}

#mc_escalate_dialog #escalation_procedures li h3 {
    padding: 0;
}

#mc_escalate_dialog #escalation_procedures li p {
    padding: 0;
}

#sent_email_content {
    text-align: left;
    font-size: 0.8em;
    border: 1px #ccc solid;
    padding: 1em;
    line-height: 1.4em;
    margin: 2em 0;
}

#sent_email_content p {
    padding: 0 0 1em;
}

#sent_email_content p:last-child {
    padding: 0;
}

#blackListAddEdit {
    display: none;
}

#blackListList tr.disabled {
    color: #aaa;
}

#add_rule_note {
    width: 95%;
    height: 75px
}

.telephone_notifications > li {
    padding-bottom: 1em;
}

.community {
    list-style: disc outside;
    padding-left: 2em;
}

.community li {
    padding-bottom: 1em;
}

.contact_history {
    list-style: disc outside;
    padding-left: 2em;
    font-size: 0.8em;
}


.escalation_procedure_types {
    list-style: none outside;
    text-align: center;
    margin-bottom: 1em;
}

.escalation_procedure_types > li {
    width: 18%;
    display: inline-block;
    vertical-align: top;
    border: 1px black solid;
    background: #ddd;
    text-align: center;
    text-transform: uppercase;
    font-size: 0.8em;
    font-weight: bold;
    cursor: pointer;
}

.escalation_procedure_types > li > h3 {
    padding: 0;
    margin: 0;
}

.escalation_procedure_types > li.selected_type {
    background: white;
}

.escalation_procedure_types > li.selected_type h3 {
    color: #C1233C;
    font-weight: bold;
}

#escalation_procedures .dtrg-group td {
    padding: 1em 0 0;
    background: #fff;
    text-transform: uppercase;
    font-weight: bold;
}

#escalation_procedures td i {
    margin: 0 0.25em;
    display: inline-block;
}

#escalation_procedures td i.fa-circle-yellow {
    text-shadow: #aaa 1px 1px 0, #aaa -1px 1px 0, #aaa -1px -1px 0, #aaa 1px -1px 0;
}

.escalation_procedure_steps {
    list-style: none outside;
}

.escalation_procedure_steps > li {
    text-align: center;
    margin-bottom: 1em;
    position: relative;
}

.escalation_step_order {
    position: absolute !important;
    top: 0;
    left: 1em;
    z-index: 5;
    cursor: pointer;
}

.escalation_procedure_steps li.step {
    background: #efefef;
    padding: 1em;
    border: 1px #aaa solid;
    border-radius: 10px;
}

.escalation_procedure_steps li.join {
    background: #efed79;
    padding: 0.25em 0.5em;
    border: 1px #e5c200 solid;
}

.escalation_procedure_steps .contact_info.hide_email .type_email {
    display: none;
}

.escalation_procedure_steps .contact_info.hide_telephone .type_telephone {
    display: none;
}

.escalation_contacts {
    list-style: none outside;
}

.escalation_contacts li p {
    width: 90%;
    display: inline-block;
    padding: 0.25em 0;
}

.procedure_time_periods {
    list-style: none outside;
    padding-left: 2em;
}

.procedure_time_periods li {
    padding-bottom: 1em;
}

.procedure_time_periods li:last-child {
    padding-bottom: 0;
}

.procedure_time_periods li p {
    padding: 0;
}

.procedure_time_periods li p span {
    display: inline-block;
    vertical-align: top;
    padding-right: 1em;
}

.escalation_submenu {
    list-style: none outside;
    margin-bottom: 1em;
}

.escalation_submenu li {
    border-bottom: 2px #aaa solid;
    display: inline-block;
    width: 49%;
    text-align: center;
}

.escalation_submenu li a {
    color: #aaa;
    font-size: 0.8em;
    text-transform: uppercase;
}

.escalation_submenu li.currently_selected {
    border-color: black;
}

.escalation_submenu li.currently_selected a {
    color: black;
}

.current_escalations > p {
    padding-top: 2em;
}

#current_escalations_table, #escalation_email_templates {
    width: 100% !important;
}

#escalation_email_templates td img {
    position: relative;
    top: 6px;
    padding-right: 0.5em;
}

#escalation_email_templates tr td:last-child {
    padding: 1em;
    text-align: right;
}

.procedure_priorities, .procedure_accounts {
    border: 1px #aaa solid;
    height: 130px;
    overflow-y: auto;
    padding: 0.5em;
    display: none;
}

.email_template_selector {
    display: none;
}

.numchars {
    color: #666;
    font-size: 0.8em;
    font-style: italic;
    padding-left: 3em;
}

.call_manager {
    background: #9c0000;
    margin-bottom: 1em;
    padding: 0.5em 0;
    text-align: center;
}

.call_manager:hover {
    background: red;
}

.call_manager a {
    color: white;
    text-transform: uppercase;
}


.callmanager header header .logo img {
    height: 50px;
}

.callmanager .partner_channel, .callmanager .menu_link, .callmanager footer, .callmanager .existing_ticket, .callmanager .new_ticket_number, .callmanager .tech_list_container {
    display: none;
}

.callmanager .sitewrapper > header {
    height: 75px;
}

.callmanager .liftoff_content {
    width: 90%;
    padding: 0 0 2em;
}

.callmanager .liftoff_content .half {
    display: inline-block;
    width: 48%;
    vertical-align: top;
    overflow-y: auto;
}

.callmanager .liftoff_content > .new_call {
    position: relative;
}

.callmanager .liftoff_content > div:first-child {
    margin-right: 1%;
}

/*.callmanager #add_ticket .business_hours_banner, .callmanager #add_ticket .dispatchNotes {*/
/*    display: none !important;*/
/*}*/

.callmanager #notes {
    height: 300px !important;
}

.callmanager .timer .clock {
    font-size: 3em;
    margin-left: 0.5em;
}

.callmanager .guidance_header {
    width: 100%;
    position: fixed;
    z-index: 5;
    background: white;
}

.callmanager .available_options {
    line-height: 3em;
    padding: 0;
}

.callmanager .available_options a {
    margin: 0 0.5em 1em;
    display: inline-block;
    padding: 0 1em;
    line-height: 2em;
}

.callmanager .script_container p, .callmanager .initial_greeting p {
    text-align: center;
}

.callmanager .launch_ticket_window {
    display: none;
}

.callmanager .script_container ul, .callmanager .script_container ol {
    padding-left: 2em;
}

.callmanager .script_container li {
    padding-bottom: 1em;
}

.call_manager_tabs, .tabs {
    list-style: none outside;
    border-bottom: 1px black solid;
    margin-bottom: 2em;
}

.call_manager_tabs li, .tabs li {
    display: inline-block;
    width: fit-content;
    vertical-align: bottom;
    border: 1px black solid;
    border-top-left-radius: 5px;
    border-top-right-radius: 5px;
    border-bottom: 0;
    padding: 0 1em;
    font-size: 0.9em;
    font-weight: bold;
    text-transform: uppercase;
    cursor: pointer;
    background: #e2e2e2;
    background: -moz-linear-gradient(top, #e2e2e2 0%, #dbdbdb 50%, #d1d1d1 51%, #fefefe 100%);
    background: -webkit-linear-gradient(top, #e2e2e2 0%, #dbdbdb 50%, #d1d1d1 51%, #fefefe 100%);
    background: linear-gradient(to bottom, #e2e2e2 0%, #dbdbdb 50%, #d1d1d1 51%, #fefefe 100%);
    filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#e2e2e2', endColorstr='#fefefe', GradientType=0);
}

.call_manager_tabs li:first-child, .tabs li:first-child {
    margin-left: 1em;
}

.call_manager_tabs li.tab_selected, .tabs li.tab_selected {
    background: #e4f5fc;
    background: -moz-linear-gradient(top, #e4f5fc 0%, #bfe8f9 50%, #9fd8ef 51%, #2ab0ed 100%);
    background: -webkit-linear-gradient(top, #e4f5fc 0%, #bfe8f9 50%, #9fd8ef 51%, #2ab0ed 100%);
    background: linear-gradient(to bottom, #e4f5fc 0%, #bfe8f9 50%, #9fd8ef 51%, #2ab0ed 100%);
    filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#e4f5fc', endColorstr='#2ab0ed', GradientType=0);
}

.call_manager_tab_content .fa-chevron-circle-left, .tab_content .fa-chevron-circle-left {
    display: none;
}

.script_half {
    overflow-y: visible !important;
}

.pod_msp_list {
    list-style: none outside;
    width: 90%;
    margin: 0 auto;
    column-count: 3;
}

#call_history_table {
    margin-top: 2em;
    width: 95%;
}

.ad_tickets, #security_dashboard {
    font-family: 'Cabin Condensed', sans-serif;
}

.ad_tickets thead th.textcenter {
    padding-left: 0 !important;
}

.ad_tickets td {
    line-height: 1em;
    font-size: 0.95em;
}

#security_dashboard { width: 100% !important; }

#security_dashboard th { padding-left: 0 !important; padding-right: 0 !important; }
#security_dashboard td {
    font-size: 0.8em;
    line-height: 1em;
}

#security_dashboard tr td:first-child {
    white-space: nowrap;
}

#security_dashboard .alert1 td { background: #c4daeb; }
#security_dashboard .alert2 td { background: #c4ebc4; }
#security_dashboard .alert3 td { background: #ebc4c4; }

.ad_tickets td .ad_smaller {
    display: block;
    font-size: 0.8em;
}

.ad_tickets .big_icon i {
    font-size: 1.5em;
    padding-right: 0 !important;
}

.ad_tickets .sorting_asc {
    background-image: none !important;
}

.ad_sla {
    display: inline-block;
    line-height: 1.75em;
}

.ad_sla a {
    color: white;
}

.ad_tickets + .dataTables_info, .ad_tickets ~ .dataTables_paginate {
    font-size: 0.8em;
    font-family: 'Cabin Condensed', sans-serif;
}

.ad_tickets ~ .dataTables_paginate .paginate_button {
    padding: 0 1em !important;
}

.ad_action_icons a i, .ad_icon i {
    margin-right: 0.25em;
    font-size: 1.2em;
}

.ad_action_icons a:last-child i {
    margin-right: 0;
}

.bordered {
    padding: 1em;
    border: 1px black solid;
    border-radius: 10px;
    margin-bottom: 1em;
    display: none;
}

.mfa_box {
    width: 60%;
    margin: 2em auto;
    padding: 1em;
    border: 2px black solid;
    text-align: center;
}

.mfa_done i {
    color: green;
}

.mfa_not_done i {
    color: red;
}

.vip_ticket {
    background-color: #fff0a8 !important;
}

.mismatched_schedule_ticket {
    background-color: #ff92fb !important;
}

.schedule_status_mismatch {
    background-color: white !important;
}

.sync_indicator {
    opacity: 0.25;
}

.call_manager_filter, .activity_report_filter, #additional_filters > div, .tech_filter, .ticket_filter {
    width: fit-content;
    margin: 0 0.5em 1em;
    display: inline-block;
}

#additional_filters {
    margin-top: 1em;
}

#br_update_button {
    display: none;
}

#activity_bar_container {
    margin-bottom: 2em;
}

#activity_bar_container h3 {
    font-size: 0.9em;
    text-align: center;
    text-transform: uppercase;
    margin-top: 1em;
}

#activity_bar_container h3 span {
    padding-left: 3em;
}

.activity_bar {
    width: 100%;
    height: 25px;
    border: 1px black solid;
    position: relative;
    background: #eee;
    overflow-x: hidden;
}

.activity_bar .gap {
    position: absolute;
    top: 0;
    height: 25px;
    background: #666;
}

.activity_bar_labels {
    width: 100%;
    position: relative;
    top: -5px;
    font-size: 0.9em;
    text-transform: uppercase;
    font-family: 'Exo', sans-serif;
}

.activity_bar_labels .start {
    position: absolute;
    left: 0;
}

.activity_bar_labels .end {
    position: absolute;
    right: 0;
}

#tech_report {
    margin: 2em 0;
    height: 600px;
}

.wickedpicker {
    z-index: 100001 !important;
}

.business_hours_container, .assign_to_mc_container {
    position: relative;
}

.business_hours_overlay, .assign_to_mc_overlay {
    position: absolute;
    z-index: 5;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(255, 255, 255, 0.7);
    display: none;
}

.week {
    margin-bottom: 1em;
}

.week thead th {
    text-align: center;
}

.week tbody td {
    width: 12%;
    text-align: center;
}

.week tbody td input[type="text"] {
    width: 90%;
    text-align: center;
}

.week tbody th {
    width: 16%;
    text-align: center;
}

.table_box {
    border-collapse: collapse;
}

.table_box th, .table_box td {
    border: 1px #444 solid;
}

.table_center th, .table_center td {
    text-align: center;
}

.matrix {
    width: 100%;
}

.dispatch_container {
    position: relative;
}

.dispatch_overlay {
    display: none;
    position: absolute;
    z-index: 500;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(255, 255, 255, 0.8);
}

.dispatchNotes {
    display: none;
    margin-bottom: 1em;
    padding: 1em;
    list-style: none outside;
}

.dispatchNotes p {
    padding: 0 0 0.5em;
}

.dispatchNotes p:last-child {
    padding-bottom: 0;
}

.dispatchNotes li {
    width: 47%;
    box-sizing: border-box;
    margin: 0 1% 0.5em 0;
    display: inline-block;
    text-align: left;
    padding: 0.5em 0.5em 0.5em calc(0.5em + 45px);
    border: 1px #666 solid;
    border-radius: 5px;
    vertical-align: top;
}

.dispatchNotes li h3 {
    text-align: left;
    margin-left: -36px;
    padding: 0;
}


.business_hours_banner {
    background: #ddddff;
    padding: 1em;
    text-align: center;
    display: none;
}

.business_hours_banner > div {
    flex: 1 0 calc(50% - 1em);
}

.business_hours_banner > .account_hours {
    margin-left: 2em;
    display: none;
}

.callmanager .business_hours_banner {
    flex-wrap: wrap;
}

.callmanager .business_hours_banner > div {
    flex-basis: 100%;
}

.callmanager .business_hours_banner > .account_hours {
    margin-left: 0;
}

.callmanager .dispatchNotes li {
    width: 100%;
}

.business_hours_banner h3 {
    font-size: 1em;
    font-weight: bold;
    padding: 0;
    margin: 0;
}

.business_hours_banner table {
    margin: 0 auto 1em;
    border-collapse: collapse;
    width: 100%;
}

.business_hours_banner table tr th {
    width: 9%;
}

.business_hours_banner table td {
    border: 1px #aaa solid;
    padding: 0.5em;
    width: 13%;
    white-space: nowrap;
    font-size: 0.8em;
}

.business_hours_banner .outside_hours {
    color: red;
}

.bulletin_banner {
    background: #ffdddd;
    padding: 1em;
    text-align: center;
    display: none;
}

.bulletin_banner p {
    padding-top: 0;
}

.bulletin_banner ol, .bulletin_banner ul {
    width: fit-content;
    margin: 0 auto 1em;
}

.bulletin_banner li {
    text-align: left;
    padding-bottom: 0.25em;
    line-height: 1em;
}

#assign_to_mc_table td {
    padding: 0.5em 0;
}

.psa_icon {
    float: left;
    padding-right: 10px;
}

.red_box {
    background: #c5293d;
}

.gold_box {
    background: #e29705;
}

.red_box, .gold_box {
    padding: 0.25em 0.5em;
    margin-left: 1em;
    color: white;
    font-weight: bold;
    text-transform: uppercase;
    font-size: 14px;
}

#ticket_review_dialog p, #push_ticket_dialog p {
    line-height: 1.2em;
}

#ticket_review_dialog h2, #push_ticket_diaog h2 {
    padding-bottom: 0;
}

#ticket_review_dialog #review_ticket_description, #push_ticket_dialog #push_ticket_description {
    text-align: center;
    padding-bottom: 1em;
    line-height: 1.2em;
}

.ticket_review_12 {
    display: inline-block;
    vertical-align: top;
    width: 45%;
    padding: 0 2% 2em;
    transition: 0.4s all;
}

.ticket_review_13 {
    display: inline-block;
    vertical-align: top;
    width: 29%;
    padding: 0 2% 2em;
}

.ticket_review_23 {
    display: inline-block;
    vertical-align: middle;
    width: 60%;
    padding: 0 2% 2em;
}

.ticket_review_12 h4, .ticket_review_13 h4 {
    padding: 0.25em 0 0;
}

.ticket_review_12 h4:first-child, .ticket_review_13 h4:first-child {
    padding-top: 0;
}

.ticket_review_12 p, .ticket_review_13 p {
    padding: 0.5em 0 0.5em;
}

.ticket_review_12 label, .ticket_review_13 label {
    display: block;
    font-weight: bold;
}

.ticket_review_12 input[type="text"], .ticket_review_12 textarea, .ticket_review_12 select,
.ticket_review_13 input[type="text"], .ticket_review_13 textarea, .ticket_review_13 select {
    width: 100%;
}

.ticket_review_12 p span {
    display: block;
    padding-bottom: 0em;
}

span.bigger_text input[type="radio"] {
    -ms-transform: scale(1.5);
    -webkit-transform: scale(1.5);
    transform: scale(1.5);
}

span.bigger_text {
    font-size: 2em;
    line-height: 1.4em;
    display: block;
}

.ticket_review_12 p #msp_ticket_priority {
    display: inline-block;
    padding: 0;
    margin: 0;
    font-weight: bold;
}

.opaque {
    opacity: 0;
}

.ticket_reviewed_by {
    white-space: nowrap;
}

.review_title_flags {
    position: relative;
    top: -0.15em;
}

.overall_confirm {
    font-size: 1.2em;
    color: #BF223D;
    text-align: center;
    line-height: 1.2em;
    padding-top: 1em;
}

.confirm_checkbox {
    /*margin-top: -0.75em;*/
    line-height: 1.2em;
}

.confirm_checkbox:after {
    display: table;
    content: '';
    clear: both;
}

.confirm_checkbox input {
    float: left;
    margin-bottom: 1em;
}

#open_escalate_window {
    display: inline-block;
    width: 10%;
    text-align: center;
    vertical-align: top;
}

.beside_escalate_checkbox {
    display: inline-block;
    width: 87%;
    text-align: left;
    vertical-align: top;
    padding-bottom: 1em;
}

#review_split_ticket {
    display: block;
    text-align: center;
}

#review_perincident_disabled {
    margin-top: 1em;
    display: none;
    padding: 0.5em;
    background: red;
    color: white;
    font-weight: bold;
    text-align: center;
    line-height: 1.2em;
}

#auto_onboard_enabled {
    margin-top: 0.25em;
    display: none;
    padding: 0.5em;
    background: #0000cc;
    color: white;
    font-weight: bold;
    text-align: center;
    line-height: 1.2em;
}

#email_template {
    width: 100%;
    height: 250px;
    margin-bottom: 1em;
}

#template_section {
    display: none;
}

.ddb_email_content #template_section {
    display: block;
}

.email_template_list {
    padding: 1em 0;
    list-style: none outside;
}

.email_template_list li {
    padding-bottom: 0.5em;
    line-height: 1.2em;
}

.ticket_description_dialog, #mc_payment_card_dialog, .mcnoc_quickinfo_dialog, #pod_dialog, #mc_ddb_email, #manage_pod_dialog {
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    z-index: 100005;
    width: 60%;
    height: 80%;
    box-shadow: #000 0 0 5px;
    padding: 1em;
    background: white;
    border: 3px black solid;
    display: none;
    overflow-y: auto;
}

#pod_dialog {
    height: auto;
}

.ticket_description_dialog > p {
    padding-bottom: 0;
    margin-bottom: 0;
}

.ticket_description {
    height: 90%;
    overflow-y: auto;
}

#mc_payment_card_dialog h2 {
    text-align: center;
}

#payment_cards {
    margin-bottom: 3em;
}

#payment_cards td i {
    position: relative;
    top: 3px;
}

.read_more_button {
    display: inline-block;
    margin-left: 1em;
    padding: 5px 1em;
    background: #2962c5;
    color: white !important;
    font-weight: bold;
    font-size: 0.8em;
    text-transform: uppercase;
}

#ticket_report td, #current_escalations_table td {
    line-height: 1.1em;
    font-family: 'Cabin Condensed', 'Arial Condensed', sans-serif;
}

#extended_search_results th, #extended_search_results td {
    line-height: 1.3em;
    font-family: 'Cabin Condensed', 'Arial Condensed', sans-serif;
}

#extended_search_results td {
    cursor: pointer;
}

.for_msp, .for_mc {
    display: inline-block;
    width: 35px;
    background: #0000cc;
    color: white;
    font-weight: bold;
    font-size: 0.8rem;
    text-align: center;
    border-radius: 5px;
    margin: 0 5px 5px 0;
}

.for_mc {
    background: #cc0000 !important;
    margin-bottom: 0 !important;
}

#mc_ticket_detail_dialog {
    position: fixed;
    z-index: 100000;
    top: 50%;
    left: 50%;
    width: 70%;
    height: 80%;
    transform: translate(-50%, -50%);
    overflow-y: scroll;
    margin: 0 auto;
    padding: 3rem;
    background: white;
    border: 2px black solid;
    box-shadow: rgba(0, 0, 0, 0.7) 0 0 10px;

}

#mc_ticket_detail_dialog .ticket_details, #mc_ticket_detail_dialog .notes_time_entries {
    width: 100%;
    font-family: "Cabin Condensed", "Arial Narrow", sans-serif;
    border-collapse: collapse;
}

#mc_ticket_detail_dialog .ticket_details th, #mc_ticket_detail_dialog .ticket_details td {
    border: 1px black solid;
}

#mc_ticket_detail_dialog .ticket_details th {
    width: 30%;
    background: #eee;
}

#mc_ticket_detail_dialog .ticket_details tr th:first-child, #mc_ticket_detail_dialog .ticket_details tr th:nth-child(3) {
    width: 20%;
}

#mc_ticket_detail_dialog .ticket_details td {
    padding-bottom: 1rem;
}

#mc_ticket_detail_dialog .ticket_details td.textleft {
    padding: 0 1rem 1rem;
}


.tech_list_container {
    display: inline-block;
    min-height: 135px;
    box-sizing: border-box;
    vertical-align: middle;
    width: calc(100% - 120px - 5em); /* 100% - width of logo - a little extra spacing */
    position: relative;
    border-radius: 10px;
    background: rgb(233, 233, 233);
    background: linear-gradient(180deg, rgba(233, 233, 233, 1) 0%, rgba(203, 203, 203, 1) 100%);
    text-align: center;
    line-height: 1.2em;
}

.tech_list_container .sync_icon {
    position: absolute;
    bottom: 0.5em;
    right: 0;
    color: #ccc;
    display: none;
}

.tech_list, .non_tech_list {
    list-style: none outside;
    text-align: left;
    line-height: 1.2em;
    vertical-align: top;
    font-size: 0.8em;
    display: inline-block;
}

.tech_list {
    margin-left: 30px;
    width: 60%;
}

.non_tech_container {
    width: 35%;
    display: inline-block;
    vertical-align: top;
}

.no_coordinator {
    line-height: 1.2em;
    font-size: 0.8em;
    border: 2px red solid;
    background: #ffaaaa;
    color: black;
    font-weight: bold;
    margin: 0.5rem 0;
    padding: 0.5rem;
}

.tech_list_container ul li {
    display: inline-block;
    width: 32%;
    text-align: left;
    line-height: 1em;
    padding: 0.25em 0.5em;
    white-space: nowrap;
    box-sizing: border-box;
}

.tech_list_container ul li:first-child {
    width: 100%;
    display: block;
    font-size: 0.7em;
    text-transform: uppercase;
    font-weight: bold;
    letter-spacing: 0.5em;
    border-bottom: 1px #aaa solid;
    padding-top: 10px;
    margin-bottom: 5px;
    text-align: center;
    vertical-align: bottom;
}

.tech_list_container ul li strong {
    font-weight: bold;
    color: #9c0000;
}

.tech_list_container ul li span.idletime {
    font-size: 0.85em;
    font-weight: 300;
    background: transparent;
    display: inline-block;
    border-radius: 50px;
    border: 1px #888 solid;
    text-align: center;
    width: 2em;
    margin-right: 0.5em;
}

.tech_list_container ul li strong span.idletime {
    background: #9c0000;
    color: white;
    border: 1px #9c0000 solid;
}

.tech_list_container ul li i {
    font-size: 1.25em;
}

#onboard_multiple_devices, #offboard_multiple_devices, #adjust_dates_devices {
    width: 100% !important;
}

#onboard_multiple_devices select, #onboard_multiple_devices input, #offboard_multiple_devices select, #offboard_multiple_devices input, #adjust_dates input {
    width: 98% !important;
    font-family: 'Poppins', 'Arial', sans-serif;
}

.onboard_multiple_profile select {
    width: 100% !important;
}

.onboard_multiple_profile .helpdesk_half_day_hour, .onboard_multiple_profile .helpdesk_half_day_min, .onboard_multiple_profile .helpdesk_half_day_ampm {
    width: 4em !important;
}

#onboard_multiple .highlight {
    background: yellow;
}

.onboard_multiple_profile {
    text-align: center;
}

.onboard_multiple_profile p {
    text-align: left;
}

.onboard_multiple_12, .onboard_multiple_14, #adjust_dates_12 {
    display: inline-block;
    vertical-align: top;
}

.onboard_multiple_12 span, .onboard_multiple_14 span {
    position: relative;
}

.onboard_multiple_12, #adjust_dates_12 {
    width: 48%;
}

.onboard_multiple_14 {
    width: 24%;
}

#offboard_multiple_devices select, #offboard_multiple_devices input {
    width: 98% !important;
    font-family: 'Poppins', 'Arial', sans-serif;
}

.offboard_multiple_profile select {
    width: 100% !important;
}

.offboard_multiple_profile .helpdesk_half_day_hour, .offboard_multiple_profile .helpdesk_half_day_min, .offboard_multiple_profile .helpdesk_half_day_ampm {
    width: 4em !important;
}

#offboard_multiple .highlight {
    background: yellow;
}

.ofboard_multiple_profile {
    text-align: center;
}

.offboard_multiple_profile p {
    text-align: left;
}

.offboard_multiple_12, .offboard_multiple_14 {
    display: inline-block;
    vertical-align: top;
}

.offboard_multiple_12 span, .offboard_multiple_14 span {
    position: relative;
}

.offboard_multiple_12 {
    width: 48%;
}

.offboard_multiple_14 {
    width: 24%;
}


#payment_information {
    width: 50%;
    margin: 2em auto;
}

.charges_table {
    width: 100%;
}

.charges_table th {
    border-bottom: 1px #ddd solid;
    padding: 0 0.5em !important;
}

.charges_table td {
    border-bottom: 1px #ddd solid;
    padding: 0.5em;
}

.charges_table td input, .charges_table td select {
    width: 95%;
    font-family: 'Poppins', Arial, sans-serif;
    font-size: 1.1em;
}

.referral_program ul {
    list-style: disc outside;
    padding-left: 2em;
}

.referral_program ul li {
    padding-bottom: 0.5em;
}

#blackListList td {
    font-family: "Cabin Condensed", "Arial Narrow", sans-serif;
    line-height: 1.2em;
    white-space: nowrap;
    cursor: default !important;
}

#blackListList td span {
    font-size: 0.8em;
}

#blackListList th {
    vertical-align: bottom;
}

#blackListList th span {
    font-size: 0.8em;
    font-weight: normal;
    font-family: "Cabin Condensed", "Arial Narrow", sans-serif;
}

#blackListList th select {
    width: 100%;
    font-family: "Cabin Condensed", "Arial Narrow", sans-serif;
    font-size: 0.9em;
    margin-bottom: 0.25em;
}

#secondary_ticket_status_container {
    display: none;
    padding-left: 3em;
    margin-bottom: 3em;
}

#secondary_ticket_status_container ul {
    list-style: none outside;
    column-count: 3;
}

#onboarding_tickets th, #onboarding_tickets td {
    cursor: default !important;
}

#onboarding_tickets td {
    vertical-align: top !important;
    line-height: 1.3em;
}

#onboarding_tickets td ul {
    list-style: none outside;
}

#onboarding_tickets td ul li {
    line-height: 1.2em;
    padding: 0.25em 0;
    text-indent: -1em;
}

#onboarding_tickets td ul.checklist_todo li {
    cursor: pointer;
}

#onboarding_tickets td ul.checklist_todo li.important_item i {
    color: red;
}

.add_payment_card p {
    position: relative;
    text-align: center;
    padding-bottom: 2em;
}

.add_payment_card p label {
    position: absolute;
    left: 50%;
    transform: translate(-50%, 0) !important;
    font-size: 0.7em !important;
    top: -2em !important;
}

.add_payment_card input[type="text"], .add_payment_card select {
    width: 50% !important;
    font-family: 'Poppins', 'Arial', sans-serif;
    font-size: 1.1em;
    text-align: center;
}

.add_payment_card select {
    width: 5em !important;
}

#close_payment_card_dialog_button {
    display: none;
}

#mc_payment_card_dialog #close_payment_card_dialog_button {
    display: inline-block;
}

#email_completion, #no_email, #phone_completion, #no_phone, #sms_completion, #no_sms, #slack_completion, #no_slack {
    text-align: center;
    font-size: 1em;
}

#toggle_subscription_button {
    position: absolute;
    left: 1.5em;
    top: auto;
    bottom: 1em;
    height: 1.5em;
    line-height: 1.5em;
}

.mcnoc_user .logomark {
    height: 5em;
    margin-left: 2em;
    width: auto !important;
    display: none;
}

#mcnoc_notifications {
    position: fixed;
    top: 1em;
    right: 1em;
    width: 350px;
    height: auto;
    z-index: 999999999;
}

#mcnoc_notifications div {
    font-weight: bold;
    border-radius: 10px;
    box-sizing: border-box;
    padding: 1em;
    text-align: center;
    margin-bottom: 1em;
    position: relative;
}

#mcnoc_notifications div.type_phone {
    background: rgba(190, 0, 0, 0.8);
    color: white;
}

#mcnoc_notifications div.type_timeup {
    background: rgba(255, 255, 0, 0.8);
    color: black;
}

#mcnoc_notifications div.type_note_added {
    background: rgba(0, 255, 217, 0.8);
    color: black;
}

#mcnoc_notifications div a.close {
    position: absolute;
    top: 0.5em;
    right: 0.5em;
    color: white;
}

#mcnoc_notifications div p {
    padding-bottom: 0;
    margin-bottom: 0;
}

.within_three_days {
    background: #FFFF00;
    font-weight: bold;
    border-radius: 5px;
    margin-bottom: 1em;
    padding: 1em;
    text-align: center;
    line-height: 1.2em;
    display: none;
}

.documentation_platforms_list label {
    font-weight: bold;
}

.documentation_platforms_list:after {
    content: '';
    display: table;
    clear: both;
}

.documentation_platforms_list ul {
    list-style: none outside;
    column-count: 2;
}

.itglue_url_container {
    margin-top: 1em;
}

#quickinfo {
    position: absolute;
    bottom: 1em;
    left: 1em;
    width: 200px;
    text-align: center;
    line-height: 3rem;
}

#quickinfo .mcnoc_button {
    white-space: nowrap;
}

/*#quickinfo a {*/
/*    position: relative;*/
/*    top: 3em;*/
/*}*/

.msp_quickinfo {
    display: flex;
    align-items: flex-start;
    overflow-y: auto;
    margin-top: 1rem;
}

.msp_quickinfo > div {
    flex-basis: 100%;
    margin-left: 2%;
    box-sizing: border-box;
}

.msp_quickinfo > div:first-child {
    margin-left: 0;
}

.msp_quickinfo ul {
    list-style: none outside;
    max-height: 20em;
    overflow-y: auto;
}

.msp_quickinfo ul li {
    text-align: left;
    padding: 0.25em 0.5em;
    border-bottom: 1px #ddd solid;
    cursor: pointer;
}

.msp_quickinfo ul li:last-child {
    border-bottom: 0;
}

.msp_quickinfo table {
    width: 100%;
    border-collapse: collapse;
    font-family: 'Cabin Condensed', 'Arial Condensed', sans-serif;
    margin-bottom: 2em;
}

.msp_quickinfo table th {
    width: 30%;
    text-align: left;
    border-bottom: 1px #ddd solid;
    border-right: 1px #ddd solid;
    padding: 0 0.5em;
}

.msp_quickinfo table td {
    width: 70%;
    text-align: left;
    border-bottom: 1px #ddd solid;
    padding: 0 0.5em;
}

.msp_quickinfo table td.contact {
    width: 30%;
}

.msp_quickinfo table tr:last-child th, .msp_quickinfo table tr:last-child td {
    border-bottom: 0;
}

.unbreakable {
    white-space: nowrap;
}

.unbreakable:after {
    content: '\00B7';
    display: inline-block;
    padding: 0 0.5em;
}

.msp_quickinfo table td .unbreakable:last-child:after {
    content: '';
}

#slack_message_content {
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
    width: 100%;
    height: 100px;
}

.unassigned_container {
    display: inline-block;
    width: 25%;
    vertical-align: top;
    box-sizing: border-box;
    max-height: 800px;
    overflow-y: auto;
}

.pod_msp_listing {
    list-style: none outside;
}

.pod_msp_listing li {
    border: 1px #ccc solid;
    padding: 0.25em;
    text-align: center;
    margin-bottom: 0.25em;
    cursor: grab;
    user-select: none;
}

.pod_msp_listing li.not_original_pod {
    background: #FFFFDD;
}

.pod_msp_listing li.no_msps {
    cursor: default;
}

.pod_msp_listing li.disabled-msp {
    background: #ddd;
    color: #777;
    font-style: italic;
}

.unassigned_container h3, .unassigned_container .pod_msp_listing {
    width: 90%;
}

.pod_hide_inactive .pod_msp_listing li.disabled-msp {
    display: none;
}

.pod_container {
    display: inline-block;
    width: 70%;
    margin-right: 2%;
    vertical-align: top;
}

.pod_data {
    float: left;
    width: 30%;
    margin-right: 2%;
    margin-bottom: 2em;
}

.pod_data h3 {
    text-align: left;
}

#runtime_table {
    width: 100%;
    border-spacing: 10px;
    border-collapse: separate;
    cursor: default !important;
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
}

#runtime_table > thead > tr > th {
    text-align: center;
    border-bottom: 1px black solid;
}

#runtime_table col:nth-child(odd) {
    background: #eaeaea;
}

#runtime_table table {
    width: 90%;
    margin: 0 auto;
}

#runtime_table table td {
    border-bottom: 1px #ddd solid;
    text-align: center;
    cursor: default !important;
}

#review_ticket_instructions {
    list-style: none outside;
    display: flex;
    justify-content: center;
    margin-bottom: 2em;
}

#review_ticket_instructions li {
    flex-basis: 19%;
    padding: 0.5em;
    box-sizing: border-box;
    border: 1px black solid;
    border-radius: 10px;
    margin-right: 1%;
    background: #ffffdd;
}

#review_ticket_instructions li h4 {
    font-size: 12px;
    text-align: center;
    border-bottom: 1px black solid;
    padding: 0;
    margin: 0 0 5px;
    line-height: 18px;
}

#review_ticket_instructions li p {
    font-size: 12px;
    text-align: center;
    padding: 0;
}

.time_spent_to_date {
    text-align: center;
    border: 1px black solid;
    border-radius: 15px;
    padding: 1em;
    margin-top: 2em;
    box-sizing: border-box;
}

.time_spent_to_date span {
    display: inline !important;
    font-weight: bold;
    color: red;
}

.user_pods {
    list-style: none outside;
    max-height: 500px;
    overflow-y: auto;
    overflow-x: hidden;
}

.user_pods > li {
    margin-bottom: 2em;
}

.user_pods ul {
    list-style: none outside;
    column-count: 2;
}

.user_pods ul li {
    margin-bottom: 0.5em;
}

.user_pods ul li input[type="checkbox"]:checked + span {
    color: #bf223d;
    text-decoration: line-through;
}

.msp_exclusions {
    list-style: none outside;
    column-count: 3;
}

#dispatch_dashboard_table td {
    cursor: default !important;
}

#dispatch_dashboard_table .block {
    display: block;
    font-size: 0.8rem;
}

#dispatch_dashboard_table .nopadding {
    margin-right: 0 !important;
}

.time_disclaimer {
    text-align: center;
    display: none;
    font-style: italic;
}

.call_report_download_button {
    text-align: center;
    margin: 3em 0;
    display: none;
}

.hide_until_report_done {
    margin-top: 2em;
    display: none;
}

.shaded {
    background: #ddf;
}

.device_report_table th, .device_report_table td, .compact_font td {
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
}

table.compact_header th {
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
    font-weight: normal;
    padding: 0 !important;
    text-indent: -10px;
}

.column_striping thead tr th:nth-child(even), .column_striping tbody tr td:nth-child(even) {
    background-color: #eee !important;
}

.bold_cells td {
    font-weight: bold;
}

.ticket_instructions_verification {
    text-align: center;
    background: #ffffdd;
    padding: 0.5rem 0;
    border: 1px #aaaaff solid;
}

#call_report_detail th, #call_report_detail td {
    padding: 10px 18px !important;
}

.audio_link i {
    margin: 0 !important;
}

#audio_controls {
    position: fixed;
    bottom: -105%;
    right: 0;
    z-index: 9999999999;
    background: white;
    border: 3px #aaa solid;
    padding-bottom: 2rem;
    text-align: center;
    min-width: 25%;
    transition: 0.4s all;
}

#audio_controls.visible {
    bottom: 0;
}

#audio_controls h3, #audio_controls p {
    padding: 0;
    margin: 0;
}

#onboarded_status {
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
    font-size: 1rem;
    font-weight: normal;
    color: black;
}

#onboarded_status img {
    padding-right: 4px !important;
}

#verifying, #verification_status {
    display: none;
}

#device_type_map {
    width: 100%;
    border-collapse: collapse;
}

#device_type_map tr td {
    width: 50%;
    border: 1px #ccc solid;
    border-left: 0;
    border-right: 0;
    padding: 0.5rem 1rem;
}

#device_type_map select {
    width: 100%;
    font-size: 1.1rem;
}

#mc_ddb_email_thread {
    border: 3px black solid;
    background: white;
    position: fixed;
    z-index: 99999999;
    top: 50%;
    left: 50%;
    width: 80%;
    height: 80%;
    display: none;
    transform: translate(-50%, -50%);
    box-shadow: rgba(0, 0, 0, 0.6) 0 0 10px;
}

#close_ddb_email_thread {
    position: absolute;
    top: 1rem;
    left: 101%;
}

.ddb_email_thread_list {
    list-style: none outside;
    flex-basis: 30%;
    box-sizing: border-box;
    height: 100%;
    border-right: 2px black solid;
    overflow-y: auto;
}

.ddb_email_thread_list li {
    border-bottom: 1px #777 solid;
    padding: 1rem;
    cursor: pointer;
    text-align: left;
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
    font-size: 0.8rem;
}

.ddb_email_thread_list li.current {
    background: #eee;
}

.ddb_email_thread_list li p {
    padding: 0;
    margin: 0;
}

.ddb_email_content {
    flex-basis: 70%;
    box-sizing: border-box;
    padding: 1rem;
    text-align: left;
    overflow-y: auto;
}

.underline {
    border-bottom: 1px black solid;
    margin-bottom: 1rem;
}

.recipient_list {
    list-style: none outside;
    margin-bottom: 2rem;
}

.recipient_list input {
    display: inline-block;
    width: 45% !important;
}

.sla_report_percentages {
    display: none;
    border: 1px black solid;
    padding: 0.5rem;
    margin: 2rem 0;
    text-align: center;
}

.noc_sla_met, .noc_sla_within_10, .noc_sla_missed, .hd_sla_met, .hd_sla_within_10, .hd_sla_missed {
    width: 0;
    height: 2rem;
    line-height: 2rem;
    background: #009c00;
    color: white;
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
    display: inline-block;
    box-sizing: border-box;
    text-align: center;
    padding: 0;
    vertical-align: middle;
}

.noc_sla_within_10, .hd_sla_within_10 {
    background: #CB6A00;
}

.noc_sla_missed, .hd_sla_missed {
    background: #ff0000;
}

#escalation_report_summary {
    flex-wrap: wrap;
}

#escalation_report_summary > div {
    flex-basis: 25%;
    padding: 1rem;
    text-align: center;
    box-sizing: border-box;
}

#escalation_report_summary_2 > div {
    flex-basis: 33%;
    padding: 1rem;
    text-align: center;
    box-sizing: border-box;
}

#escalation_report_summary p, #escalation_report_summary_2 p {
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
    line-height: 1em;
}

#escalation_report_summary span {
    color: #CB6A00;
}

.park_or_schedule {
    width: 95%;
    margin: 2em 0;
    background: #ffbbbb;
    border: 2px red solid;
    padding: 1rem;
}

#calendar_header {
    width: 80%;
    margin: 0 auto;
}

#calendar_header span {
    font-size: 1.5rem;
}

#calendar_header a {
    padding: 0.15rem 2rem;
}

.holiday_calendar {
    border-collapse: collapse;
    width: 98%;
    margin-left: 1%;
}

.holiday_calendar th {
    width: 14.28%;
    font-weight: bold;
    font-size: 0.8em;
    text-transform: uppercase;
    text-align: center;
    border-bottom: 2px black solid;
}

.holiday_calendar td {
    border: 1px #666 solid;
    position: relative;
    height: 75px;
    vertical-align: top !important;
}

.holiday_calendar td.empty_day {
    border: none;
}

.holiday_calendar .date_number {
    font-size: 0.8em;
    font-weight: bold;
    display: block;
    width: 25%;
    border-right: 1px #666 solid;
    border-bottom: 1px #666 solid;
    text-align: center;
}

.holiday_calendar td.is_holiday {
    background: #ffffbb;
}

.holiday_calendar td p {
    padding: 0 0.25rem;
    font-size: 0.8rem;
    line-height: 1.2em;
}

.holidays {
    list-style: none outside;
}

.holidays li {
    padding: 0.5rem 1rem;
}

.holidays li:nth-child(odd) {
    background: #eee;
}

#schedule_main table tr:nth-child(odd) {
    background: #eee;
}

#schedule_main table th {
    width: 33%;
}

#schedule_main table {
    width: 75%;
    text-align: center;
    margin-left: auto;
    margin-right: auto;
}

.holidays li:after {
    content: '';
    clear: both;
    display: table;
}

.holidays .mcnoc_button {
    float: right;
    font-size: 0.9rem;
}

.holidays h4 {
    font-size: 1.25rem;
    padding: 0;
    margin: 0;
}

.holidays p {
    font-size: 0.9rem;
    padding: 0;
    margin: 0;
}

.msp_holiday {
    background: yellow;
    color: black;
    font-weight: bold;
    text-align: center;
    padding: 0.5rem 0;
    display: none;
}

.instructions {
    list-style: disc outside;
    padding-left: 3rem;
}

.instructions ul {
    list-style: circle outside;
    padding-left: 3rem;
}

.instructions li {
    padding-bottom: 1rem;
}

.verification_required, .contact_verified, .contact_not_verified {
    margin-top: 0.5rem;
    display: block;
}

.mcnoc_throb a {
    animation: throb 1.5s infinite;
}

.call_manager_template_list {
    list-style: none outside;
}

.call_manager_template_list li {
    background: white;
    transition: 0.4s all;
}

.call_manager_template_list li:hover {
    background: #eee;
}

.call_manager_template_list li.selected {
    background: #ddd;
}

#template_content {
    width: 100%;
    height: 250px;
}

.sow_pages {
    list-style: none outside;
    margin-top: 2rem;
}

.sow_pages li {
    background: #eee;
    color: #444;
    padding: 0.5rem;
    border: 1px #aaa solid;
    margin-bottom: 0.5rem;
    border-radius: 5px;
    font-family: "Cabin Condensed", "Arial Narrow", sans-serif;
}

.sow_pages li.placeholder {
    background: #ffffc1;
    height: 28px;
}

.sow_pages li#no-steps {
    background: white;
    text-align: center;
}

.sow_pages li .iblock {
    display: inline-block;
    width: 2rem;
}

.sow_pages li .cblock {
    display: inline-block;
    width: calc(100% - 2rem);
    cursor: pointer;
}

.mcnoc_sow_search {
    display: inline-block;
    vertical-align: top;
    width: 25%;
}

.mcnoc_sow_search input {
    width: 80%;
    text-align: center;
    font-size: 1.2em;
}

.mcnoc_sow_accordion_container {
    display: inline-block;
    vertical-align: top;
    width: 70%;
    height: 90%;
    overflow-y: auto;
    margin: 2rem auto;
}

.sow_accordion > div {
    padding: 1rem 2rem;
}

.mcnoc_sow_accordion_container .sow_highlight {
    background: #f8f878;
    font-weight: bold;
    text-transform: uppercase;
}

.ui-state-active .sow_highlight {
    color: black !important;
}

.time_report_tab label, .time_report_tab select {
    width: 100% !important;
}

.current_time {
    display: block;
    white-space: nowrap;
    text-align: center;
    margin-bottom: 0.5rem;
    font-size: 0.7rem;
    line-height: 1.2em;
    position: relative;
    z-index: 10;
}

.current_time span {
    font-weight: bold;
    font-size: 0.9rem;
}

.noclose .ui-dialog-titlebar-close {
    display: none;
}

.progress_bar {
    width: 50%;
    margin: 1rem auto;
    padding: 2rem;
    position: relative
}

.progress_bar .progress_container {
    position: relative;
    border: 1px black solid;
    border-radius: 50px;
    padding: 0;
    display: block;
    height: 15px;
}

.progress_bar .progress {
    background: blue;
    position: absolute;
    width: 80%;
    height: 100%;
    margin: 0;
    border-radius: 50px;
}

.progress_bar .time_spent, .progress_bar .time_allowed {
    position: absolute;
    width: fit-content;
    font-size: 0.8rem;
    left: 80%;
    top: -2rem;
    transform: translate(-50%, 0);
}

.progress_bar .time_allowed {
    left: 100%;
    top: auto;
    bottom: -2rem;
}


@keyframes throb {
    0% {
        color: black;
    }
    30% {
        color: red;
    }
    50% {
        color: red;
    }
    80% {
        color: black;
    }
}


/** MSPs Users **/
div.createUser {
    padding: 20px;
    margin: 40px auto;
    border: dashed 2px black;
    background-color: #f5f5f5;
}

.hide{
    display: none;
}


#createUser input.error{
    border-color: red;
}

.select2-container--default .select2-selection--single .select2-selection__rendered { font-size: 0.85em; }
.select2-results__option { padding: 0 6px !important; font-size: 0.85em; }

#missing_prepurchased_contract_warning { font-weight: bold; padding: 0.5em 1em; background: #ffdddd; margin: 1em 0; }
#missing_helpdesk_per_incident_contract_warning { font-weight: bold; padding: 0.5em 1em; background: #ffdddd; margin: 1em 0; }
#missing_block_hours_contract_warning { font-weight: bold; padding: 0.5em 1em; background: #ffdddd; margin: 1em 0; }

.td_add_contact_dialog {
    position: fixed;
    top: 50%;
    left: 50%;
    width: 600px;
    transform: translate(-50%,-50%);
    background: white;
    border: 3px black solid;
    z-index: 100001;
    text-align: center;
    padding: 1em;
    display: none;
}
.td_add_contact_dialog input {
    width: 70%;
    text-align: center;
}

.users_list { list-style: none outside; column-count: 2; }
.users_list li { padding: 0.5rem 1rem; border-bottom: 1px #ddd solid; }
.users_list li .user_id { display: inline-block; width: 2.5rem; text-align: left; font-size: 0.8em; }
.users_list.hide_inactive_users .user_disabled { display: none; }
.users_list .user_disabled a { text-decoration: line-through; font-weight: normal; color: #aaa; font-style: italic; }

.left_side_menu a { display: block; position: relative; width: 80%; padding: 0.25em; font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif; }
.left_side_menu a.current_page { background: #144084; color: white; }
.left_side_menu a.current_page:after {
    content: '';
    position: absolute;
    left: 100%;
    top: 50%;
    transform: translate(0,-50%);
    width: 0;
    height: 0;
    border-top: 18px solid transparent;
    border-bottom: 18px solid transparent;
    border-left: 10px #144084 solid;
}

.page_with_submenu { display: flex; align-items: flex-start; margin-top: 1rem; }
.left_side_menu { flex-basis: 15%; box-sizing: border-box; }
.side_menu_main_section { flex-basis: 85%; box-sizing: border-box; padding: 0; }
.user_subpage { display: none; }

#user_status { float: right; font-size: 0.8em; padding: 0.25em 0.5em; margin-top: 0.5rem; color: white; font-weight: bold; }
.status_green { background: #009c00; }
.status_red { background: #ff0000; }

#review_ticket_bulletin { background: #ffdddd; border: red 2px solid; text-align: center; padding: 1rem; }
#review_ticket_bulletin p { padding: 0; }

.user_status_container { position: absolute; bottom: 1rem; left: 50%; transform: translate(-50%,0); width: 90%; margin: 0 auto; background: black; }
.user_status_container ul { list-style: none outside; width: 100%; display: flex; gap: 0.8rem; }
.user_status_container ul li { flex-basis: 25%; border: 2px white solid !important; padding: 0.25rem; color: white; box-sizing: border-box; cursor: pointer; background: black; transition: 0.5s all; text-align: center; }
.user_status_container ul li:hover { background: #444; }
.user_status_container ul li.status_active { background: white; color: black; }
.user_status_container ul li.status_active:hover { background: #ddd; }

.obwizard_button_row { margin-top: 1rem; text-align: left; }
.obwizard_button_row:after { content: ''; clear: both; display: table; }
.onboarding_col { display: flex; width: 100%; gap: 1rem; list-style: none outside; margin-bottom: 2rem; }
.onboarding_col > li { text-align: center; flex-grow: 1; width: 0; box-sizing: border-box; align-items: flex-start; }
.onboarding_col > li label { display: block; font-weight: bold; }
.onboarding_col > li img { max-width: 100%; max-height: 100px; }
.onboarding_col.onboarding_platform_selection li { padding: 2rem; box-sizing: border-box; border: 1px #eee solid; border-radius: 10px; }
.onboarding_col.onboarding_platform_selection li label { height: 150px; position: relative; }
.onboarding_col.onboarding_platform_selection li img { max-width: 100%; max-height: 150px; position: absolute; top: 50%; left: 50%; transform: translate(-50%,-50%); width: auto !important; height: auto !important; }
.onboarding_col input[type="text"], .onboarding_col select { box-sizing: border-box; width: 100%; }
.onboarding_progress_meter { width: 100%; height: 20px; border: 1px #444 solid; border-radius: 10px; position: relative; margin: 1rem 0; overflow: hidden; display: none; }
.onboarding_progress_meter span { width: 0; height: 100%; background: #c32a3b; position: absolute; top: 0; left: 0; transition: 0.5s all; }
.onboarding_slide .mcnoc_highlight { border: 1px #444 solid; padding: 2px 3px; }
.onboarding_slide p.mcnoc_highlight { padding: 1em 0 1em 3px; }
.onboarding_accordion_title { font-family: 'Montserrat', sans-serif; font-size: 1rem; font-weight: bold; border: 1px #444 solid; border-radius: 15px; margin: 1rem 0; }
.onboarding_accordion { margin-bottom: 2rem; }
.onboarding_subaccordion_title { font-family: 'Montserrat', sans-serif; font-size: 1rem; font-weight: bold; border: 1px #444 solid; border-radius: 15px; margin: 1rem 0 1rem 5%; width: 95%; }
.onboarding_subaccordion { margin-bottom: 2rem; padding-left: 5rem; }

.onboarding_col.onboarding_psa_question { margin-top: 5rem; align-items: flex-start; }
.onboarding_col.onboarding_psa_question li label { margin-top: 0; top: 0; position: relative; }

.onboarding_columns { display: flex; gap: 2rem; align-items: flex-start; }
.onboarding_column_equal { flex-basis: 50%; box-sizing: border-box; }
.onboarding_column_big { flex-basis: 70%; box-sizing: border-box; }
.onboarding_column_small { flex-basis: 30%; border: 1px #444 solid; border-radius: 15px; padding: 1rem; box-sizing: border-box; }
.onboarding_column_big .onboarding_col { list-style: none outside !important; padding-left: 0 !important; }

.onboarding_columns ul { padding-left: 2em; list-style: disc outside; }
.onboarding_columns ul li { line-height: 1.2em; margin-bottom: 1rem; }
.onboarding_columns ul ul, .onboarding_columns ol ul { margin-top: 0.5rem; list-style: circle outside; }

.onboarding_columns ol { padding-left: 2em; list-style: decimal outside; }
.onboarding_columns ol li { line-height: 1.2em; margin-bottom: 1rem; }

.onboarding_columns strong { font-family: 'Montserrat', sans-serif; font-weight: bold; }

.automations_subpage li ul, .automations_subpage li ol { padding-left: 2rem; }

.onboarding_slide .fas, .onboarding_slide .far, .onboarding_slide .fal { margin: 0 1rem !important; }

.onboarding_table { width: 100%; border-collapse: collapse; margin: 1rem 0; }
.onboarding_table th { width: 25%; line-height: 1em; vertical-align: bottom; font-weight: bold; text-align: center; background: #eee; border: 1px #444 solid; }
.onboarding_table td { text-align: center; border: 1px #444 solid; padding-bottom: 1rem; vertical-align: top !important; }

.onboarding_table.onboarding_vertical_center { margin-bottom: 3rem; }
.onboarding_table.onboarding_vertical_center th { width: 19% !important; }
.onboarding_table.onboarding_vertical_center tr th:last-child { width: 5% !important; }
.onboarding_table.onboarding_vertical_center td { padding: 0.5rem 0; vertical-align: middle !important; width: 19%; }
.onboarding_table.onboarding_vertical_center tr td:last-child { width: 5%; }

.onboarding_table td.onboarding_full { background: #eeffee; }
.onboarding_table td.onboarding_no { background: #ffeeee; }
.onboarding_table td.onboarding_custom { background: #ffffee; }
.onboarding_table td.onboarding_nopadding { padding-bottom: 0; }

.onboarding_table .onboarding_table { width: 100% !important; margin: 0 auto; }
.onboarding_table .onboarding_table th { width: 33.3%; }

.onboarding_table .fas, .onboarding_table .far, .onboarding_table .fal { margin-right: 0 !important; }

.onboarding_business_hours th, .onboarding_business_hours td { width: 13% !important; }
.onboarding_business_hours tr th:first-child, .onboarding_business_hours tr td:first-child { width: 9% !important; }

.onboarding_permission_grid { width: 100%; border-collapse: collapse; margin: 1rem 0; }
.onboarding_permission_grid th { border: 1px #444 solid; width: 15%; background: #eee; font-weight: bold; text-align: center; padding: 0.5rem 1rem !important; }
.onboarding_permission_grid tr th:first-child { width: 40% !important; text-align: left; }
.onboarding_permission_grid tr td { border: 1px #444 solid; width: 15% !important; text-align: center; padding: 0.5rem 1rem !important; }
.onboarding_permission_grid tr td:first-child { width: 40% !important; text-align: left; text-indent: 3em; }
.onboarding_permissions_subheading { background: #ccc; }

#onboarding_test_table td { padding: 0; }
.onboarding_udf_table td { padding: 1rem; }
#onboarding_test_table i, .onboarding_udf_table i { color: #aaa; margin: 1rem !important; }
.onboarding_table .test_active i { color: #000 !important; }
.onboarding_table .test_success i { color: #00cc00 !important; }
.onboarding_table .test_failure i { color: #ff0000 !important; }
#onboarding_stop_test_button { display: none; }

.onboarding_sync_account_types { width: fit-content; list-style: none outside; margin: 0 auto; }
.onboarding_sync_account_types li { text-align: left; }

.onboarding_selected_queues { list-style: none outside; width: fit-content; margin: 0 auto; }
.onboarding_selected_queues li { text-align: left; }

#onboarding_escalation_status_explanation td { width: 34%; vertical-align: top; padding: 1em !important; }
#onboarding_escalation_status_explanation tbody tr td:first-child,
#onboarding_escalation_status_explanation tbody tr td:last-child { width: 33%; }

.onboarding_no_bullets { list-style: none outside; }
.onboarding_two_col { column-count: 2; }
.onboarding_margin_right { display: inline-block; margin-right: 1em; }


.vip_approver_list, .approval_category_list { width: 100%; border-collapse: collapse; }
.vip_approver_list th, .approval_category_list th { text-align: center; padding: 0 1rem; }
.vip_approver_list td, .approval_category_list td { border: 1px #aaa solid; border-left: 0; border-right: 0; padding: 0.5rem 1rem; text-align: center; }
.vip_approver_list tr th:first-child, .vip_approver_list tr td:first-child,
.approval_category_list tr th:first-child, .approval_category_list tr td:first-child { text-align: left; }

.pod_data_container { border: 1px #444 solid; border-radius: 10px; padding: 1rem; display: flex; flex-wrap: wrap; gap: 1rem; justify-content: center; }
.pod_data_container h4 { margin-top: 0; padding-top: 0; text-align: left; }
.pod_data_container h4 a { float: right; font-size: 0.65em; margin-left: 0.25rem; }
.pod_info { flex-basis: 30%; border: 1px #ddd solid; border-radius: 5px; padding: 0.5em; }
.pod_msp_list, .pod_tech_list { list-style: none outside; }
.pod_msp_list li, .pod_tech_list li {
    border: 1px #bbb solid;
    border-radius: 5px;
    padding: 0.1rem 0.5rem;
    margin-bottom: 0.5rem;
    transition: 0.5s background-color;
    font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif;
    text-align: left;
}
.pod_msp_list li { cursor: pointer; }
.pod_msp_list .no_msps, .pod_tech_list, .no_techs { text-align: center; border: none; }
.pod_tech_list h5 a { float: right; font-size: 0.9em; margin-top: 0.25em; }

.unassigned_msp_list { list-style: none outside; }
.unassigned_msp_list li { cursor: pointer; border: 1px #444 solid; border-radius: 5px; margin-bottom: 0.5em; padding: 0.1em 0.5em;  }

.unassigned_container {
    visibility: hidden;
    display: inline-block;
    width: 25%;
    vertical-align: top;
    box-sizing: border-box;
    max-height: 800px;
    overflow-y: auto;
    margin-left: 4%;
}

.pod_container {
    visibility: hidden;
    display: inline-block;
    width: 70%;
    vertical-align: top;
}

.manage_pod_users {
    list-style: none outside;
    column-count: 3;
    column-gap: 2rem;
    width: 80%;
    margin: 0 auto;
}

.manage_pod_users li { text-align: left; }

.small_sigil { position: relative; top: 5px; }

.pod_threshold_status { position: absolute; top: 30px; left: 0; font-size: 12px; }
.pod_threshold_active { background: #ddffdd; color: #1c7430; font-weight: bold; padding: 0.25em 0.5em; }
.pod_threshold_inactive { background: #ffdddd; color: #ff0000; font-weight: bold; padding: 0.25em 0.5em; }

#locations_table tbody td { width: 45%; }
#locations_table tbody tr td:first-child { width: 30%; }
#locations_table tbody tr td:last-child { width: 25%; }

.rule_builder ul { list-style: none outside; width: 80%; margin: 0 auto; }
.rule_builder .rule_detail, .rule_builder .rule_detail div:not(.account_listing):not(.software_listing) { padding-left: 5em; display: none; }
.rule_builder .rule_detail { margin-bottom: 1rem; }
.rule_builder .left_side_menu .mcnoc_button { margin:  0 auto 1rem; }
.rule_builder .rule_detail .scrollable { height: 150px; overflow-y: scroll; }
.rule_builder .rule_detail .scrollable:not(.account_listing):not(.software_listing) { display: none; }
.rule_builder .rule_detail p { margin: 0 0 0.5em; padding: 0 0 0.25em; font-size: 0.8em; border-bottom: 1px #ddd solid; }
.rule_builder .search_bar { width: 50% !important; display: inline-block; margin-right: 3em; }
.rule_builder .account_listing input[type="checkbox"].onboarded + label { font-weight: bold; }
.rule_builder .specific_account { display: none; }
.rule_builder textarea { width: 100%; height: 100px; display: block; }
.rule_builder .rb_smaller { width: 40% !important; margin-right: 1rem; }
.rule_builder .dispatcher_textarea { width: 70% !important; margin-right: 1rem; }

.mcnoc_faq { list-style: none outside; margin: 2rem 0; }
.mcnoc_faq > li { border-top: 1px #ddd solid; padding: 0.5rem 1rem; }
.mcnoc_faq > li .faq_answer { display: none; }
.mcnoc_faq > li .faq_client { background: #ddffdd; display: inline-block; padding: 0.1em 0.5em; float: right; font-size: 0.8em; }
.mcnoc_faq > li .faq_internal { background: #ffdddd; display: inline-block; padding: 0.1em 0.5em; float: right; font-size: 0.8em; }
.mcnoc_faq > li > h5 { cursor: pointer; }
.mcnoc_faq > li > h5:before { content: "\25ba"; margin-right: 1em; }
.mcnoc_faq > li.faq_active .faq_answer { display: block; }
.mcnoc_faq > li.faq_active > h5:before { content: "\25bc"; }

.lo_notice { padding: 0.5rem 3rem 0.5rem 1rem; font-weight: bold; font-size: 0.9em; position: relative; z-index: 5001; }
.lo_notice:after { content: ''; clear: both; display: table; }
.lo_notice.pri_high { background: #ffdddd; border-bottom: 2px red solid; color: red; }
.lo_notice.pri_medium { background: #ffff99; border-bottom: 2px yellow solid; color:#444; }
.lo_notice.pri_low { background: #99ffff; border-bottom: 2px #02fafa solid; color:#444; }
.lo_notice.pri_overage { background: #ee91ff; border-bottom: 2px #db25ff solid; color: #3b1042; }
.lo_notice a { float: right; margin-left: 2rem; display: inline-block; padding: 0.25em 0.5em; border-radius: 5px; font-size: 0.8em; background: #444; color: white; }
.lo_notice.pri_overage a { background: #3b1042; transition: 0.5s all; }
.lo_notice.pri_overage a:hover { background: #5b1d65; }
.lo_notice.pri_parked { background: #deea3e; border-bottom: 2px #db25ff solid; color: #3b1042; }
.lo_notice.pri_parked a { background: #3b1042; transition: 0.5s all; }
.lo_notice.pri_parked a:hover { background: #5b1d65; }
.lo_notice.pri_parked_msp { background: #deea3e; border-bottom: 2px #db25ff solid; color: #3b1042; }
.lo_notice.pri_parked_msp a { background: #3b1042; transition: 0.5s all; }
.lo_notice.pri_parked_msp a:hover { background: #5b1d65; }
.lo_notice.pri_is_removed { background: #deea3e; border-bottom: 2px #db25ff solid; color: #3b1042; }
.lo_notice.pri_is_removed a { background: #d42a2a; transition: 0.5s all; }
.lo_notice.pri_is_removed a:hover { background: #5b1d65; }
#notification_history th, #notification_history td { cursor: auto !important; font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif; }

.very-on-top { z-index: 5002 !important; }

.sidebar_container .content_container.is_visible { display: block; height: calc( 100% - 10rem ); overflow-y: auto; }

/* Hide this stuff for now until we're actually ready to launch it. */
/*.sidebar_container { position: fixed; top: 0; right: calc( calc( 2rem + 3px ) * -1 ); z-index: 5500; width: auto; height: 100%; background: black; color: white; border-left: 3px white solid; padding: 1rem; }*/
/*.sidebar_container h4 { font-size: 0.9rem; text-transform: uppercase; }*/
/*.staff_tab { position: absolute; top: 1rem; right: calc( 100% - 1px ); transform: rotate(-90deg); transform-origin: bottom right; background: black; color: white; border: 1px white solid; border-bottom: 0; border-top-left-radius: 5px; border-top-right-radius: 5px; padding: 0.5rem 1rem; font-weight: bold; cursor: pointer; transition: 0.5s background-color; }*/
/*.staff_tab:hover { background: #444; }*/
.staff_listing_container { width: 0; transition: 0.5s width; max-height: 100%; overflow-y: auto;  }
.staff_listing_container.is_visible { width: 310px; }
.staff_listing { list-style: none outside; font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif; width: 290px; }
.staff_listing li:after { clear: both; content: ''; display: table; }
.staff_listing li span { float: right; display: inline-block; }
.staff_listing li span.user_time { font-size: 0.7em; }
.staff_listing li .helpdesk_level { color: #00cab7; position: relative; top: 5px; }
.staff_listing li .noc_level { color: #f6b35f; position: relative; top: 5px; }
.staff_listing .pointer_icon { cursor: pointer; }

.permission_section { font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif; }

#manage_users_table .inactive_user td { color: #888; text-decoration: line-through; }

.password_requirements { list-style: none outside; column-count: 2; }
.password_requirements li { font-size: 0.8rem; text-align: left; }

.layout_2col { display: flex; flex-wrap: wrap; gap: 1rem; }
.layout_2col > * { flex-basis: 45%; box-sizing: border-box; }

.no_bullets { list-style: none outside; padding-left: 0; }
.mc_scrollable { overflow-y: auto; height: 300px; }

.inline_box { display: inline-block; padding: 0.15rem 0.25rem; border: 1px #e8e8e8 solid; margin: 0 0.5rem; }
#edit_msp_id { font-size: 0.8rem; line-height: 1em; }

.matrix_selector { list-style: none outside; display: flex; width: 100%; gap: 0.5rem; border-bottom: 2px black solid; }
.matrix_selector li { background: #e9e9e9; font-weight: bold; text-align: center; padding: 0.25rem 1rem; border-top-left-radius: 5px; border-top-right-radius: 5px; cursor: pointer; }
.matrix_selector li.currently_selected { background: #134284; color: white; text-transform: uppercase; }


#quickcode_list li:last-child { border-bottom: none; }
#qc_ticket_profile_name, #qc_note_profile_name, #qc_timeentry_profile_name { position: relative; }
.qc_cannot_rename_default { position: absolute; bottom: -0.5rem; left: 0.5rem; color: #666; font-size: 0.7em; font-family: 'Cabin Condensed', sans-serif; }

.td_priority, .td_status { color: white; padding: 0 0.5rem; border-radius: 5px; }
.td_sla { padding: 0 0.5rem; border-radius: 5px; display: block; width: fit-content; margin: 0 auto; border: 1px black solid; }
.td_sla.tipso_style { border-style: solid !important; }
.td_vip { background: red; color: white; padding: 0 0.5rem; margin-left: 0.5rem; display: inline-block; border-radius: 5px; }
.status_color { display: inline-block; padding: 0.25rem 0.5rem; }

.create_overlay { display: none; position: fixed; top: 0; left: 0; height: 100%; width: 100%; z-index: 5999; background: rgba(255,255,255,0.6); }
.close_create_popup { position: absolute; top: 1rem; right: 1rem; }
.create_popup { display: none; position: fixed; top: 45%; left: 50%; width: 90%; height: auto; z-index: 6000; transform: translate(-50%,-50%); background: white; border: 3px black solid; padding: 1rem; box-shadow: rgba(0,0,0,0.4) 10px 10px 19px; }
.create_popup > div { padding-left: 3rem; }
.create_popup .layout_2col > * { flex-basis: 48%; }
.create_popup .layout_2col .layout_2col p { padding-bottom: 0; }
.create_popup .required { font-weight: bold; color: red; }

.ct_quickcode { width: 10em; }

.refresh_statuses_link { vertical-align: top; position: relative; z-index: 20; }

table.dataTable.no_sorting thead .sorting { background-image: none !important; }

#flyout_timer { border: 1px #aaa solid; text-align: center; padding: 0.25rem 0; margin-bottom: 1rem; }

.sidebar_container .flex { display: block; margin-bottom: 1rem; }
.sidebar_container .flex > * { box-sizing: border-box; }
.ticket_search { position: relative; flex-basis: 100%; padding: 0; }
.ticket_search input { padding: 0.5rem 2rem 0.5rem 0.25rem; font-family: 'Cabin Condensed', 'Arial Narrow', sans-serif; width: calc( 100% - 2.5rem ); }
.ticket_search a { position: absolute; top: 50%; right: 1rem; transform: translate(0,-50%); z-index: 5; }
.ticket_search i.fa-stack-2x { padding: 0; font-size: 1.5em !important; line-height: 1.3em; text-align: right;  }
.ticket_search i.fa-stack-1x { padding: 0; position: absolute; right: -0.3em; left: auto; bottom: -0.5rem; font-size: 0.8em; text-align: right; text-shadow: white 0 0 2px, white 0 0 2px, white 0 0 2px; }
.flyout_create { flex-basis: 25%; text-align: center; border: 1px #aaa solid; padding: 0.5rem 0; transition: 0.5s all; }
.flyout_create:hover { background: #444; }
.flyout_create a { color: white; }
.flyout_create i.fa-stack-1x { padding: 0; position: absolute; right: 0; left: auto; bottom: -0.5rem; font-size: 0.8em; text-align: right; text-shadow: white 0 0 2px; }

.sidebar_container { position: fixed; top: 0; right: calc( calc( 300px + 2rem + 2px ) * -1 ); z-index: 5500; width: 330px; height: 100%; background: black; color: white; border-left: 3px white solid; padding: 1rem; transition: 0.5s all; }
.sidebar_container.is_visible { right: 0; }
.sidebar_container h3 { color: white; padding: 0.5px }
.sidebar_container h4 { color: white; font-size: 0.9rem; text-transform: uppercase; line-height: 1.2em; }
.sidebar_container h4 a { color: yellow; }
.sidebar_container .mcnoc_button i { margin-right: 0.3em; }
.sidebar_container textarea { width: 98%; height: 100px; font-size: 0.9em; font-family: 'Cabin Condensed', sans-serif; }
.sidebar_container .mcnoc_button:hover { background: #ddd; color: black; box-shadow: yellow 0 5px 10px; }

.flyout_ticket_description { text-align: left; font-size: 0.8em; line-height: 1.4em; max-height: 150px; overflow-y: auto; }

#flyout_lookup_ticket { text-transform: uppercase; }

.flyout_tabs { position: absolute; top: 0; right: calc( 100% - 1px ); list-style: none outside; transform: rotate(-90deg); transform-origin: bottom right; white-space: nowrap; }
.flyout_tabs li { display: inline-block; background: black; color: #777; border: 1px white solid; border-bottom: 0; border-top-left-radius: 5px; border-top-right-radius: 5px; padding: 0.5rem 1rem; font-weight: bold; cursor: pointer; transition: 0.5s background-color; white-space: nowrap;  }
.flyout_tabs li:hover { background: #444; }
.flyout_tabs li.is_visible { color: white; }

.flyout_pin { text-align: right; }
body.flyout_pinned .flyout_pin a { color: yellow; }
body:not(.flyout_pinned) .flyout_pin a { color: white; }

.sidebar_container i.fab, .sidebar_container i.far, .sidebar_container i.fad, .sidebar_container i.fal, .sidebar_container i.fa-solid, .sidebar_container i.fa-brands, .sidebar_container i.fa-regular, .sidebar_container i.fa-light {
    margin-right: 0;
}

.flyout_pinned .flyout_tabs { right: auto; left: 0; transform: none; width: 70%; border-bottom: 1px #aaa solid; margin-bottom: 0.5rem; }
.flyout_pinned .flyout_tabs li { border: none; padding: 0.25rem 1rem; }
.flyout_pinned .sitewrapper { width: calc( 100% - 320px ); }

.pointer_icon { cursor: pointer; }

.settings_status_colors { list-style: none outside; text-align: center; }
.settings_status_colors li { padding: 0.25rem 0.5rem; margin: 0.5rem; display: inline-block; white-space: nowrap; cursor: pointer; }

.ticket_history { list-style: none outside; text-align: left; max-height: 400px; overflow-y: auto; }
.ticket_history li { padding: 0.5rem 0; border-bottom: 1px #ddd solid; width: 97%; position: relative; }
.ticket_history li label { font-size: 0.9rem; top: 0; position: relative; display: inline-block; width: 10em; }
.ticket_history li p { padding: 0.25rem 0 !important; font-size: 0.9rem; }
.ticket_history li p.resource { font-style: italic; color: #aaa; float: right; }
.swal-modal p.ticket_description { text-align: left; font-size: 0.9rem; max-height: 100px; overflow-y: auto; }
.ticket_history li p.meta, .ticket_history li p.meta label { font-size: 0.8em; padding-top: 0 !important; padding-bottom: 0 !important; }
.ticket_history li.note p, .ticket_history li.time_entry p { padding-left: 2.5rem !important; position: relative; line-height: 1.2em; }
.ticket_history li.note p:before, .ticket_history li.time_entry p:before { color: white; font-weight: bold; text-align: center; position: absolute; top: 1em; left: 0; padding: 0 0.25em; transform: rotate(-90deg); }
.ticket_history li p.public { background: #eeffee; min-height: 35px; white-space: pre; }
.ticket_history li p.public:before { background: #00cc00; content: 'PUB'; }
.ticket_history li p.private { background: #ffeeee; min-height: 35px; white-space: pre; }
.ticket_history li p.private:before { background: #cc0000; content: 'PRV'; }
.ticket_history li.note::after, .ticket_history li.time_entry::after { font: var(--fa-font-light); position: absolute; top: 0; left: 0; font-size: 2em; }
.ticket_history li.note::after { content: "\e1ff"; }
.ticket_history li.time_entry::after { content: "\e134"; }


.ticket_title_description { font-size: 0.8em; max-height: 100px; overflow-y: auto; background: #f6f6f6; margin-bottom: 2rem; color: black !important; }

#flyout_timer { margin-bottom: 2rem; border: 2px #444 solid; background: #111; }
#ticket_timer { margin-bottom: 2rem; border: 2px #444 solid; background: #111; }

#flyout_timer span, #ticket_timer_value {
    font-family: 'Spline Sans Mono', sans-serif;
    display: block;
    font-size: 1.5em;
    text-align: center;
    margin-bottom: 0.5rem;
}
#ticket_timer_value { padding: 0; margin: 0 0 0.5rem; }
#ticket_timer_total { padding: 0; margin: 0 0 0; text-align: center; }
#ticket_timer_limit { padding: 0; margin: 0 0 0.5rem; text-align: center; }

#ticket_timer_current_id { width: 95%; font-size: 0.8em; background: transparent; color: white; margin-bottom: 0.5rem; }
#ticket_timer_current_id option { background: black; border: none; }

.round_buttons { text-align: center; margin: 0; padding: 0; }
.round_buttons a { display: inline-block; width: 32px; height: 32px; background: #bbb; color: #444 !important; border-radius: 99px; border: 2px #444 solid; position: relative; transition: 0.5s all; }
.round_buttons a.mcnoc_hidden { display: none; }
.round_buttons a + a { margin-left: 0.5rem; }
.round_buttons a:hover { background: white; }
.round_buttons a i { position: absolute; top: 50%; left: 50%; transform: translate(-50%,-50%); }
.round_buttons a i.fa-rotate-90 { transform: translate(-50%,-50%) rotate(90deg); }
.round_buttons a.ticket_timer_running { background: #84e584; }
.round_buttons a.ticket_timer_stopped { background: #fe8484; }
#ticket_timer_current_id { width: 95%; font-size: 0.8em; background: transparent; color: white; margin-bottom: 0.5rem; }
#ticket_timer_current_id option { background: black; border: none; }

#ticket_timer_title_desc { text-align: center; }
#ticket_timer_title_desc h4 a { color: yellow; }
#ticket_timer_title_desc p { font-size: 0.8em; line-height: 1.2em; }
#ticket_timer a { font-weight: normal; color: white; }

.unverify_button { position: absolute; top: 3rem; right: 1rem; }

#flyout_offered_ticket_title_desc { line-height: 1.2em; }
#flyout_offered_ticket_title_desc p:empty { display: none; }


.mcnoc_button.small_button {
    padding: 0.25em 0.75em;
}

/*.mcnoc_button.accept-button {*/
/*    display: block;*/
/*    margin-bottom: 10px; !* Adjust the value as needed *!*/
/*    text-align: center; !* Center the content *!*/
/*    text-decoration: none; !* Remove underlines *!*/
/*}*/

.flex { display: flex; align-items: flex-start; gap: 2rem; }
.flex > * { flex-basis: 50%; box-sizing: border-box; }

.mc_department_list { list-style: none outside; border: 1px black solid; }
.mc_department_list li { border-bottom: 1px black solid; padding: 0.5rem 1rem; cursor: pointer; }
.mc_department_list li:hover { background: #ddd; }
.mc_department_list > li:last-child { border-bottom: none; }
.mc_user_department_list { list-style: none outside; margin-bottom: 2rem; }


.ticketHistory p:before { color: white; font-weight: bold; text-align: center; position: absolute; top: 1em; left: 0; padding: 0 0.25em; transform: rotate(-90deg); }
.ticketHistory p { margin-bottom: 0.5rem }
.ticketHistory p.publicHistory { background: #EEFFEE; min-height: 35px; padding-left: 3em}
.ticketHistory p.publicHistory:before { background: #00CC00; content: 'PUB'; }
.ticketHistory p.privateHistory { background: #FFEEEE; min-height: 35px;padding-left: 3em}
.ticketHistory p.privateHistory:before { background: #CC0000; content: 'PRV'; }

.copy-icon {
    cursor: pointer;
    margin-left: 10px;
    position: relative;
    display: inline-block;
}
.copy-icon .tooltiptext {
    visibility: hidden;
    width: 100px;
    background-color: black;
    color: #fff;
    text-align: center;
    border-radius: 6px;
    padding: 5px;
    position: absolute;
    z-index: 1;
    bottom: 150%; /* Position the tooltip above the icon */
    left: 50%;
    margin-left: -50px;
    opacity: 0;
    transition: opacity 0.3s;
}
.copy-icon:hover .tooltiptext {
    visibility: visible;
    opacity: 1;
}
.tooltiptext::after {
    content: "";
    position: absolute;
    top: 100%; /* Arrow will be at the bottom of the tooltip */
    left: 50%;
    margin-left: -5px;
    border-width: 5px;
    border-style: solid;
    border-color: black transparent transparent transparent;
}
.copy-icon .copied {
    visibility: hidden;
    width: 80px;
    background-color: green;
    color: #fff;
    text-align: center;
    border-radius: 6px;
    padding: 5px;
    position: absolute;
    z-index: 1;
    bottom: 150%;
    left: 50%;
    margin-left: -40px;
    opacity: 0;
    transition: opacity 0.3s;
}
.copy-icon .copied.visible {
    visibility: visible;
    opacity: 1;
}

#ticketUI, #ticketUI > *:not(h2):not(h3) {
    font-size: 0.9rem !important;
    line-height: 1.3em;
}

/* Recent Tickets Panel Styles */

.main-ticket-content {
    flex: 3;
    padding-right: 20px;
}

.recent-tickets-panel {
    flex: 1;
    min-width: 250px;
    max-width: 300px;
    padding: 10px;
    background-color: #f5f5f5;
    border-left: 1px solid #ddd;
    border-radius: 4px;
}

.recent-tickets-panel h3 {
    margin-top: 0;
    padding-bottom: 8px;
    border-bottom: 1px solid #ddd;
    font-size: 16px;
}

.recent-tickets-list {
    list-style-type: none;
    padding: 0;
    margin: 0;
}

.recent-tickets-list li {
    padding: 8px 0;
    border-bottom: 1px solid #eee;
    font-size: 13px;
    line-height: 1.4;
}

.ticket-number {
    font-weight: bold;
    color: #0066cc;
    text-decoration: none;
}

.ticket-title {
    color: #333;
    text-decoration: none;
    display: block;
    margin: 3px 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-status {
    display: inline-block;
    padding: 2px 6px;
    border-radius: 3px;
    background-color: #e6e6e6;
    color: #666;
    font-size: 11px;
    margin-top: 3px;
}

.view-all {
    text-align: center;
    margin-top: 15px;
}

.view-all a {
    color: #0066cc;
    text-decoration: none;
    font-size: 13px;
}

.all-tickets-container {
    max-height: 70vh;
    overflow-y: auto;
}

.all-tickets-table {
    width: 100%;
    border-collapse: collapse;
}

.all-tickets-table th,
.all-tickets-table td {
    padding: 8px;
    text-align: left;
    border-bottom: 1px solid #ddd;
}

.all-tickets-table th {
    background-color: #f2f2f2;
    position: sticky;
    top: 0;
}

.all-tickets-table tr:hover {
    background-color: #f5f5f5;
}

.description-cell {
    max-width: 300px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

#ticketUI #ticketInfo { text-align: right; margin-right: 2rem; font-family: 'Cabin Condensed', sans-serif; }
#ticketUI #ticketInfo strong { float:left; text-transform: uppercase; }
#ticketUI #ticketInfo strong:before { content:''; display:table; clear:both; }
#ticketUI i {cursor: pointer}
#ticketUI .time_styling {display: block; margin-top: 0.5rem; font-style:italic; }

.liftoff_notification_container { position: fixed; top: 0; left: 0; width: 100%; height: auto; z-index: 100000000; max-height: 300px; overflow-y: auto; }
._liftoff_showticket_ footer, ._liftoff_showticket_ header, ._liftoff_showticket_ .sidebar_container {display: none}
._liftoff_showticket_ .liftoff_content > div {position: relative !important;}
._liftoff_showticket_ .liftoff_content {width: 100%}
._liftoff_showticket_ #restoreWindow {position: fixed; right: 1rem; bottom: 1rem; z-index: 100000000}

.ninjarmm_automation_instructions { list-style: decimal outside; padding-left: 2rem; }
.ninjarmm_automation_instructions ul { padding-left: 2rem; list-style: disc outside; }
.ninjarmm_automation_instructions li { margin-bottom: 0.5rem; }
.ninjarmm_automation_instructions strong { font-weight: bold !important; }
._liftoff_migrationtool_ #options select {width: 25%; margin-right: 2em;}
._liftoff_migrationtool_ #options label { display: inline-block}

#activity_bar_container { overflow: visible !important; }
.activity_report_day_container { width: 100%; position: relative; overflow: visible !important; }
.activity_report_day { position: relative; width: 100%; height: 1rem; border: 1px blue solid; overflow: visible !important; }
.activity_report_day_title { text-align: center; }
.activity_report_day_start { position: absolute !important; width: 100%; bottom: 1rem; left: 0; padding: 0 !important; }
.activity_report_day_end { position: absolute !important; width: 100%; bottom: 1rem; right: -0.5rem; padding: 0 !important; text-align: right; }
.activity_report_day_event { position: absolute; top: 0; height: 100%; background: #444; border-left: 1px white solid; border-right: 1px white solid; }
.msp_info_service_tags { float: right; width: 60%; text-align: right; }
.msp_info_service_tags span { background: #ddd; color: #444; border: 1px #aaa solid; border-radius: 5px; padding: 0.25rem 0.5rem; margin: 0.25rem 0.5rem; font-size: 0.8rem; }